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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,445 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,445 reviews

February 05, 2024

There were services that I had completed at another shop last year that still appeared on the list of items Heiser recommended. It appears the technician who completed the service on my vehicle neglected to More

by TJONES971
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 06, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

I came in 1. 5 hrs early and they accommodated me. Worked out great. Efficient service. More

by RNRPACKER
Recommend Dealer
Yes
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Feb 05, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

The team was extremely helpful, courteous and professional. Lorri whom sold me my car was very open about its condition. Which in today's used car market was above average. Most importantly we we More

by jareddmiller9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 05, 2024 -

Heiser Toyota responded

Jared, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 04, 2024

They were willing to help anyway I needed. I always received timely responses with each question. More

by lheim789
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Feb 05, 2024 -

Heiser Toyota responded

Thank you for your very kind review. Chad and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 04, 2024

Tom took the time to explain everything and also was very knowledgeable and helpful! Very satisfied with the great service I received. More

by navgod
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 05, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

Professional. Car was a little difficult to diagnose so the repair took longer than hoped. More

by KUSNIEREWICZ
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 05, 2024 -

Heiser Toyota responded

It's great to hear that Matt was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

I've been treated very well. Tom is Going Out of his way to try to fit me in on various maintenance issues. More

by charleshammer
Recommend Dealer
Yes
Employees Worked With
tom was service manager
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Feb 05, 2024 -

Heiser Toyota responded

Charles, Thanks for sharing your thoughts about your experience with Heiser Toyota. Tom and our service team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2024

Service guy was very helpful. Told me everything that was going on and what time it would be done. More

by JENWALLY2
Recommend Dealer
Yes
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Feb 05, 2024 -

Heiser Toyota responded

Jen, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2024

I had a fantastic experience with Darrin. He was incredibly kind, informative, and went above and beyond to ensure I found the perfect car to fit my needs. Darrin took the time to thoroughly More

by kmmontgomery525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Darrin met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 03, 2024

Welcoming, professional, explained things comfortably, didn't rush me. I look forward to working with Tom during my next visit. More

by Jan
Recommend Dealer
Yes
Employees Worked With
Toyota Tom
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Feb 03, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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