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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,449 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,449 reviews

February 12, 2024

Darrin was very courteous and did his best to answer all of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him. More

by Randy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Heiser Toyota responded

Randy, Thank you so much for choosing Heiser Toyota! Please let us know if Darrin and our team can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 11, 2024

Tom kept me informed in what they did. Also how long it will take to program the key. More

by bberger4
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 12, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. Tom and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

Feb 12, 2024 -

bberger4 responded

Good service and on time which is important to everyone.

February 11, 2024

I always get great service sometimes the service writers drag there feet but the job still done More

by d.blue089
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 12, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2024

Overall, it was a great experience with fast service thank you very much I am very happy with my purchase More

by Sanj88
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Feb 12, 2024 -

Heiser Toyota responded

Thank you for your very kind review. Chad and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 11, 2024

Appointment went as scheduled Friendly staff Was given a free car wash, that was nice More

by kittusa
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 11, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Tom was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2024

driver seat back leans to left now Underwarranty, they will not fix. Had work done More

by hride1965
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 11, 2024

I will review you guys when I feel you did something very poorly or something exceptional. I think the begging for reviews is a bad look and the threatening of the 'if there isn't 5 stars it is a fail'. The More

by nstephan1206
Recommend Dealer
No
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Feb 12, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 10, 2024

Service in the planned time, planned cost, and great place to wait. Appreciate the professionalism. More

by KARENJHUBER
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 10, 2024 -

Heiser Toyota responded

Thank you, Karen, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 10, 2024

Awesome My experience was very good and Peter took time to give me quotes for tires. Very appreciated More

by STPEH
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Feb 10, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Peter here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 10, 2024

Excellent service department. Efficient, clear communication, quality work. Very happy with whole experience. Joe runs a great department. More

by hunter42
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Feb 10, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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