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Heiser Toyota

Milwaukee, WI

4.7
6,870 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,870 reviews

November 29, 2023

The dealership was very professional and courteous for my entire purchase. The price negotiation was the best experience I have ever had. Customer service was clearly a high priority. More

by PAT.WILD
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Heiser Toyota responded

It's great to hear that we were able to help you out, Pat. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 29, 2023

Kept me informed and reviewed past appt. He was helpful and updated me on progress of work being done More

by GFRITZ0309
Recommend Dealer
Yes
Employees Worked With
Thomas Lowther
Nov 29, 2023 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

It was very hard to get the service department on board to take care of an extremely long term issue we had with our camry. Peter did go above and beyond to help us. The car was eventually repaired. The pr More

by RTRMASTER
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Nov 29, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Peter and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Excellent customer service. Service completed within timeframe in which I was given. What more can I say? I have been a repeat customer for almost 20 years?? More

by DEBORAHLCHIN
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
Nov 29, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Deborah. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Always great service and great waiting area with drinks. I will always use Heiser for my Toyotas More

by ccovert0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

I worked with James Hicks to order my new car and was very pleased with working with him. The dealership is very nice and all the people working there are very nice also, very happy with the new Corolla More

by mjw9er9er
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Heiser Toyota responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

November 29, 2023

My email address is wrong in your system, so this is the 2nd time I'm completing this & it refuses to take my real email. I was grateful for how quickly the staff resolved my tire issue, affordably, & with More

by NODILEP803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Easy experience, quicker than expected, clean waiting room, friendly staff It was a great experience, far better than I expected. More

by BRIGID0
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Nov 30, 2023 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Great experience working with Peter! I was a walk-in (drive-in), but Peter fit me in the schedule and got my car serviced right away. He was friendly and gave a true estimate of the tim More

by Ashleythuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Heiser Toyota responded

Thank you for the kind words! We look forward to sharing your compliments with Peter and our team, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 29, 2023

Quick service. Nice waiting area Nice that this maintenance was covered in my new car purchase More

by Tom
Recommend Dealer
Yes
Nov 30, 2023 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, Tom, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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