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Heiser Toyota

Milwaukee, WI

4.7
6,870 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,870 reviews

December 02, 2023

Great customer service and they work with us on our trade-in so we could buy our 4runner! More

by sallie1206
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Heiser Toyota responded

Here at Heiser Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Sallie, and it was a pleasure having you at the dealership. We appreciate your review! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 02, 2023

Worked with Heiser when purchasing a 2021 Mercedes Benz GLB. Despite it not being a Toyota, they were phenomenal getting the vehicle ready to go and gave me a great deal. The staff was fantastic to work wi More

by ctcb57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colt Grandstaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shardai Rody-Santiago
Dec 04, 2023 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 02, 2023

We have had a terrific experience buying a car with Darrin’s help. While searching the lot for the car seen online Darrin introduced himself. We immediately recognized his exceptional knowledge and pro More

by rianoje
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Heiser Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 01, 2023

Car available and ready. Overall good experience. Contract paperwork not provided in timely manner. All questions addressed. More

by sb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shardai Rody-Santiago
Dec 01, 2023 -

Heiser Toyota responded

Thank you so much for choosing Heiser Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 01, 2023

I came in for an oil change and tire rotation for my Rav4 Hybrid. The experience was smooth. It was done earlier than they said. More

by mdreinders
Recommend Dealer
Yes
Employees Worked With
Matthew in service
Dec 01, 2023 -

mdreinders responded

Excellent experience

Dec 03, 2023 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 01, 2023

Thought 1-1/2 hrs for an oil change was excessive especially when I had an appointment. More

by MollyPutz
Recommend Dealer
Yes
Employees Worked With
Tom
Dec 03, 2023 -

Heiser Toyota responded

We take our customer feedback very seriously, Molly, and if you would like to share more about your experience, please contact us at your earliest convenience. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 01, 2023

Well it didn't start very well. I had to wait at least 10 minutes for them to move cars so I could get in the garage, then at least another 15 minutes to have someone take my info ( More

by kkjames
Recommend Dealer
Yes
Dec 03, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 01, 2023

Joshua Porter was very nice awesome individual, but whoever was helping Joshua out with the paperwork for my car was a complete xxxxxxx and very disrespectful especially towards him because he didn't k More

by randy.jiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Porter
Dec 06, 2023 -

Heiser Toyota responded

We're sorry to hear about your experience, Randy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 01, 2023

Jordan was great as we worked through the purchasing process. We would recommend working with the team at Heiser as we plan to for our future car needs. More

by Mke_sjel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Heiser Toyota responded

Thanks for your feedback on your recent visit to Heiser Toyota. It's great to hear that Jordan was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

December 01, 2023

Jorgo was very friendly and made it easy for us to make a decision. He didn’t put any unneeded pressure on us and even when they were short staffed, he made sure to get the job done. I appreciate his service More

by colasj08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jorgo delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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