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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,866 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 6,866 reviews

January 27, 2024

Took too long for a simple tire balance and rotation 2 hours for that and wasted most of my mornings More

by SULINYAVANG
Recommend Dealer
No
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Jan 29, 2024 -

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

We got what we went in for plus we got the front seat fixed. We were kept informed along the way what was being done and how long it would take until it was finished. There were no surprises in cost. More

by Susie C
Recommend Dealer
Yes
Employees Worked With
Tom
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Susie, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Overall very good quality. Everyone was very helpful and kind. Clean facility, friendly people, although the hot chocolate machine was out More

by aaron.busiel
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Aaron, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

January 27, 2024

It took too long to get checked in. Would like the car washed prior to handing back over. Taking it in myself and then finding out the service center's car wash is 'down.' Is extremely More

by ALI.VANSEVEREN
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Lor
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Jan 29, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, Ali, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Everything was ok until I find out that whoever did work on my car went through the glove compartment, tried to shove everything back, and broke my glasses. So free tire rotation somehow end up with costing More

by LG
Recommend Dealer
Yes
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Very average. Disappointing that car wash is not running (again). Disappointing that the vehicle doesn't get a basic look over (brake fluid, wiper fluid, brake pad More

by thiggins4
Recommend Dealer
No
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 29, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 27, 2024

Nice people but slow service. Always trying to sell you another service which I’m sure they’re taught to do. More

by COSTAJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joe, feel free to contact us at your convenience. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 26, 2024

He went through all my past visits to ensure I had all that I needed in this visit More

by NATAVEL
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 26, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 26, 2024

Great Tom was very helpful and took care of my problems with my 8 month old Toyota Camry. My car has had too many problems already for a new car but he took care of me. More

by ASAPLK
Recommend Dealer
Yes
Employees Worked With
Toyota tom
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Jan 26, 2024 -

Heiser Toyota responded

It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 26, 2024

Great service. Fixed our issue correctly Shuttle ride was appreciated since wouldn't be ready the day I dropped it off More

by MJROZAN7
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Jan 26, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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