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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,691 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,691 reviews

April 03, 2024

This was my first time having my new car serviced, and I had no real complaints. More

by Ju0101rt
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Apr 04, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything David can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 02, 2024

Excellent greatvdealer ship have bought cars ? ? for a long time with this dealership. Bob Gigl is an excellent person to deal with. David was great More

by LITERMN
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Apr 02, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for Bob and David! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 02, 2024

Took my truck in to have work done, truck was there for almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me tha More

by a1moore
Recommend Dealer
No
Employees Worked With
Tony Perkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Apr 03, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 03, 2024 -

a1moore responded

Hello David,..I will continue too use the Dealership for my repairs for like Oil Changes & Tire Rotations in the future,..i'm plaining on having the brakes done on the F-350 in the near future,.....Thanks AM

March 31, 2024

Great service. Great customer service. Very courteous. I couldn't ask for a better experience. Everyone was very helpful and informative. More

by Undraye
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
Report | Print
Mar 31, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 29, 2024

Everyone was friendly and helpful while we were there in person. However, I made it clear that I was leaving on a business trip and wanted the financing piece to be wrapped up quickly. Heiser just needed to More

by claytonposton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Spielman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Clayton, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brian Crandall - General Manager bcrandall@heiser.com

March 28, 2024

It's been better in past years. Service has fallen off in the past few years. More

by DENISE.CALLAWAY
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Mar 29, 2024 -

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 28, 2024

I did not feel as though I was getting 5 star service outside of JT More

by lonnie1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jhyaire Tatum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service team and drivers were extremely helpful gracious
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Mar 29, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

March 27, 2024

No Hutch is an excellent salesman who takes care of his customers long after the sale. More

by JON C
Recommend Dealer
Yes
Employees Worked With
Hutch
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Mar 27, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hutch met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

It was great. Alex made arrangement to pickup my vehicle from work and get everything done on time and drop it off at my home. More

by g_cmail
Recommend Dealer
Yes
Employees Worked With
Alex in the service department
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Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Alex here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 23, 2024

Heiser has always been courteous and helpful! The dealership has maintained my 2008 Mustang for approximately 14 years. More

by lfoxmfox
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Mar 25, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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