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Heiser Ford Lincoln
Glendale, WI
1,691 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,691 reviews
April 12, 2024
My vehicle was at the dealership over a month. I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back with the same issue. My car can’t be serviced right away and I no loaner is available and the service mgr won’t authorize a rental. 😡 my engine was only replaced a month ago. Feeling disappointed More
by L_RAYSR
Employees Worked With
Other Employees :
Derek
April 12, 2024
Very pleased with the staff at Heiser. I would have liked quicker response time from several emails and texts; only thing that stopped a five-star review I would have liked quicker response time from several emails and texts; only thing that stopped a five-star review More
by seymour.g
Verified CustomerApril 10, 2024
My service guy (Tony) is Very professional. The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere More
by e.simpson
Employees Worked With
April 10, 2024
Landon was very accommodating and resourceful and kept me updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. updated. The truck was fixed right the first time and the tech Tim kept everything clean and tidy. More
by FORJOX
April 08, 2024
Excellent customer service, Ontime job delivery. Detail and educative interaction. I surely must return for another oil change. Detail and educative interaction. I surely must return for another oil change. More
by Leksided
April 05, 2024
Clean fast friendly service. Went above and beyond to help you get the satisfaction you wanted. Went above and beyond to help you get the satisfaction you wanted. More
by tibbitsjason05
April 05, 2024
Underwhelming & dishonest My vehicle was scheduled to hv all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said all tires and the front wheel well cover replaced. Tires & Parts had to be ordered. I didnt want to continue to drive w/spare so service person said they wld arrange a loaner & call me back. I nvr got a callback But did get a call from concierge saying they delivered my truck to my home, it was initially supposed to be brought to my office if all repairs were done. I asked concierge to hv the service person call me, he nevr did. I had to call later the next day to inquire what happened. Pretty sure the excuse gvn wasnt true, but gv him benefit of the doubt & just took my truck to Uptown for the couple thousand in repairs. HOWEVER, WHOEVER WASHED DID AN AMAZING JOB! More
by BIZMANY2K
Employees Worked With
David Disch, David Disch
April 04, 2024
It was a fairly positive experience purchasing a used vehicle here. The sales person, JT, was knowledgeable, pleasant, and prompt on follow up vehicle here. The sales person, JT, was knowledgeable, pleasant, and prompt on follow up More
by JimSebern
April 03, 2024
No one ever returns phone calls or follows through one commitments The people were very friendly. commitments The people were very friendly. More
by homer53149
