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Hatfield Buick GMC

Redlands, CA

Overview
Employees
Reviews
Vehicles
4.7
415 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery! Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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301 East Redlands Boulevard

Redlands, CA

92373

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Showing 415 reviews

August 10, 2023

I had the oil changed on my 2018 GMC diesel truck. The first few days at home oil was deposited on my driveway, because the person who did the oil change did not clean up any spilled oil at the botto More

by Lyle
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 16, 2023 -

Hatfield Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We will take this opportunity to do some additional training with our staff. Can we help with the cleanup of the oil on your driveway? If we can, please call our Service Manager, Henry Adame, directly at 909-793-3238 and we will get it taken care of.

August 10, 2023

Excellent customer service from the service department and the courtesy ride gentlemen outstanding highly recommend. More

by janetricker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

August 10, 2023

We are treated like friends more than customers. Sales and service are great. We trust them to be honest and fair. More

by VOSSJWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Hatfield Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

August 09, 2023

Kaylynn Solorio did an outstanding job of finding the truck I was looking for and provided the updated information needed to make the sale. More

by loadman17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylynn Solorio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2023

I have always experienced great service at Hatfield. Everyone there is friendly, courteous, and helpful! More

by choocheb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Hatfield Buick GMC responded

Thank you for your kind words and this wonderful review! We're glad to hear we delivered a great experience. If there's anything further we can do for you, we are happy to help!

August 07, 2023

Friendly, knowledgeable service staff. Work performance is great and the inspire confidence in the work performed. More

by BBPattersonBB75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Hatfield Buick GMC responded

We're glad to hear you found our staff was knowledgeable! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

They gave me quick and efficient service. The stag was courteous and I would definitely go back for maintenance. More

by KIMHUNT1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Hatfield Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

August 07, 2023

As expected, the staff were friendly and completed the work as soon as they could. Hopefully their work will remedy the problem since it was a hard to diagnose issue. More

by CONCAPT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Hatfield Buick GMC responded

We're so happy we were able to help you out! We always strive to provide top-quality service to every guest, and we are pleased to hear that you enjoyed your experience here at Hatfield Buick GMC!

August 04, 2023

Adriane and the service department run a tight ship. They got me in and out of there in a very timely and professional manner. More

by JACKLUCAS1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2023

Adrien Vasquez continues to be their best asset in the service department for Hatfeild Buick/GMC and the reason we will return to have our vehicle serviced and/or repaired. More

by TDCANDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Hatfield Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hatfield Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

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