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Harbor Chevrolet
Long Beach, CA
2,142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,142 Reviews of Harbor Chevrolet
August 11, 2023
Went to dealership for my quarterly oil change. Made an appointment with Christopher Lopez. Showed up at 9:00 for a 9:15 appointment, didn’t get contacted until 9:45. Once Mr. Lopez contacted me, h Made an appointment with Christopher Lopez. Showed up at 9:00 for a 9:15 appointment, didn’t get contacted until 9:45. Once Mr. Lopez contacted me, he was very courteous and professional. Once my vehicle was done, I met with Mr. Lopez to pay for the services. I was told my vehicle would be right out. I sat and waited for and additional 30 minutes and that was including the time I sat there after my car was parked in a parking stall and not where I was told to wait. I saw the gentleman who parked my truck and asked him if it was done, he said yes and walked on by. I had to go back in and ask if my truck was ready. After being asked to see my paper work, by Mr. Lopez. He told me he would have someone out there with my vehicle. I’ve been going to Harbor Chevrolet for years and this was the worst service I’ve ever experienced. What I experienced was a total lack of communication. Don’t know if I’ll go back. More
by Anunez61
Employees Worked With
Christopher Lopez
August 11, 2023
Chris was super helpful and knowledgeable. He knows exactly how to make the process smooth and timely. Overall super impressed with the level of customer service I was provided. He knows exactly how to make the process smooth and timely. Overall super impressed with the level of customer service I was provided. More
by emilianoestrada
Employees Worked With
Christopher Lopez
August 11, 2023
Made an online appointment to have a key programmed. Elton met me on arrival and quickly took care of my request. He's incredibly knowledgeable, helpful and is a great example of why I come to Harbor Elton met me on arrival and quickly took care of my request. He's incredibly knowledgeable, helpful and is a great example of why I come to Harbor for cars and service. More
by mhyams
Employees Worked With
Elton Essler
August 09, 2023
I highly recommend Jose Cruz. He was very professional and very nice and he made sure all your concerns and questions for answered! I would recommend him to family and friends. Th He was very professional and very nice and he made sure all your concerns and questions for answered! I would recommend him to family and friends. Thank you so much. More
by sweetsamantha777
Employees Worked With
Jose Cruz
August 09, 2023
Went to dealership to pick up my truck after the service was done. I waited about 15-20 minutes because they didn’t know where my truck was parked at. I was worried for a bit. About 4-5 people needed to get was done. I waited about 15-20 minutes because they didn’t know where my truck was parked at. I was worried for a bit. About 4-5 people needed to get involved to find my truck. I don’t know if I would back to this location after this. Overall the service was good and finished quickly. More
by becerrab20
Employees Worked With
Christopher Lopez
August 09, 2023
Great customer service! !! Victor was very knowledgeable about the service that needed to be done to my vehicle and service was completed i a good timely manner. !! Victor was very knowledgeable about the service that needed to be done to my vehicle and service was completed i a good timely manner. More
by BUCKETBOYJOE27
Employees Worked With
Victor
August 09, 2023
I have been a Harbor Chevrolet customer since 1986. I trust the staff in all departments to give me honest information and great service! I trust the staff in all departments to give me honest information and great service! More
by hayesreams
Employees Worked With
Luis Esquivel, Jose Cruz
August 07, 2023
José Cruz was excellent from start to finish! He made sure to keep up us hydrated, attentive, communicative, and pleasant to speak to. Lilian was also amazing! I am happy to have connected with h He made sure to keep up us hydrated, attentive, communicative, and pleasant to speak to. Lilian was also amazing! I am happy to have connected with her, she explained everything throughly. More
by MG
Employees Worked With
Lilia Amador, Sheldon Munyard, Jose Cruz
August 05, 2023
Dropped my car off at 8 a. m. for a brake check and electrical issue. No one called, I called at 4:45 p.m. for an update. I was told that it was in a bay but no work was done a m. for a brake check and electrical issue. No one called, I called at 4:45 p.m. for an update. I was told that it was in a bay but no work was done and it would be done by noon the next day. No call. I called at 12:30 p.m. and no work was done. The service rep. said she would call back. An hour later I called again, again no work was done. Their excuse was they were really swamped. I told them to have it ready and I was picking it up. Nothing but excuses from the service reps. What a clown show. More
by Former customer
Employees Worked With
Christopher Lopez
