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Harbor Chevrolet

Long Beach, CA

4.7
2,167 Reviews

3770 Cherry Avenue

Long Beach, CA

90807

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2,167 Reviews of Harbor Chevrolet

August 31, 2023

Up until last visit was completely satisfied with Chevy, not so much now. Profit over customer service, not cool. More

by epiphany510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Lopez
Sep 01, 2023 -

Harbor Chevrolet responded

epiphany510, Thank you for taking the time to post a review regarding your recent visit. We sincerely apologize for the bad experience you had with our service team. At our company, we always prioritize customer satisfaction and never choose profit over our valued customers. We kindly request that you give us a call so that we can further understand what happened during your visit and discuss any charges that were made. It is important to us that we identify and rectify any issues to ensure that this is not a recurring problem. This is not how we conduct business at our establishment and we are eager to address the situation promptly. Once again, we appreciate your feedback and apologize for any inconvenience caused. We look forward to speaking with you and resolving this matter. Jessica Renteria Harbor Chevrolet 562-753-0179

August 29, 2023

Went for oil change Victor was my service guy. He was great! Knows how to take care customers. More

by noe_olguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Aug 29, 2023 -

Harbor Chevrolet responded

noe_olguin, Thank you for taking the time to post a review on your service visit. We greatly appreciate your feedback and are thrilled to hear that Victor exceeded your expectations. He is truly amazing, and we consider ourselves very fortunate to have him as part of our team. At our company, customer satisfaction is our top priority, and we are committed to providing exceptional service. If there is anything else we can assist you with, please do not hesitate to contact us. Our team is here to help and ensure that all your needs are met. Once again, thank you for your review and for choosing our services. We look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 29, 2023

Jose Cruz and Jorge Alonzo are Champs! They got me my dream car and made it so so easy. I'm looking really cool now in my WRX More

by csmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lilia Amador, Jose Cruz, Jorge Alonzo
Aug 29, 2023 -

Harbor Chevrolet responded

csmith, Thank you for taking the time to post a review on your sales experience. We appreciate your feedback and are glad to hear that Jose and Jorge were able to help you find your dream car. At our dealership, customer satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If there is anything else we can assist you with, please do not hesitate to contact us. Our team is dedicated to providing excellent customer service, and we are here to help with any questions or concerns you may have. Once again, thank you for choosing our dealership for your car purchase. We value your business and look forward to serving you in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 26, 2023

Had an oil leak. .Garth Passantino worked with me ..found out I was the oil pan seal. They found the issue and took care of problem in a timely manner. Kept in touch t More

by RoyFig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garth Passantino
Aug 26, 2023 -

Harbor Chevrolet responded

RoyFig, Thank you for your recent review regarding your visit to our establishment. We greatly appreciate the time you took to share your feedback. We are delighted to hear that your service experience with Garth was exceptional and that he kept you well-informed throughout. Providing excellent customer service is our top priority, and we are glad to know that Garth exceeded your expectations. If there is anything else we can assist you with, please do not hesitate to reach out to us. We are always here to help. We value your satisfaction and are committed to ensuring that you have a positive experience with us. Thank you once again for your review, and we look forward to serving you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 26, 2023

I called to confirm a car was on the lot. I spoke with Jorge and said I'd likely be an hour before making it in. When I got there the car was out front waiting for me. Jorge was no pushy or More

by Lisa Carey
Recommend Dealer
Yes
Employees Worked With
Jorge Alonzo
Aug 26, 2023 -

Harbor Chevrolet responded

Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and are delighted to hear that your sales experience with us was exceptional, earning us a five-star rating. At our dealership, we pride ourselves on being a golden rule dealer, adhering to the principle of treating others the way we would want to be treated. This core value is at the heart of our business, and we strive to provide each customer with the highest level of care and service. Your positive review reaffirms our commitment to delivering an outstanding experience to every customer who walks through our doors. We genuinely value your trust in us and assure you that we will continue to go above and beyond to meet all your vehicle needs. Whether it's purchasing a new car, servicing your current vehicle, or any other automotive assistance you require, we are here to provide the utmost support and assistance. Once again, we would like to express our sincere gratitude for your kind words and for choosing our dealership. Your feedback is invaluable in helping us maintain our commitment to excellence. We look forward to serving you in the future and ensuring that all your automotive needs are met with the same level of care and professionalism that you experienced during your visit. Jessica Renteria Harbor Chevrolet 562-753-0179

August 26, 2023

Easy quick and efficient way to make things happen thanks to the employees excellent service. More

by barajasana81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Jose Cruz
Aug 26, 2023 -

Harbor Chevrolet responded

barajasana81, Thank you for taking the time to post a review on your visit. We greatly appreciate your feedback and are thrilled to hear that your sales experience with us was quick and efficient. Providing excellent service is our top priority, and we are glad that we were able to meet your expectations. If there is anything else we can assist you with, please do not hesitate to reach out to us. Our team is here to help. Jessica Renteria Harbor Chevrolet 562-753-0179

August 23, 2023

Hello Harbor. one sentence says it all for us. We purchased a 2023 RST Tahoe, They found the exact car we wanted. The sentence is... I wish we could buy more More

by res07i2z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis, John Bunch
Aug 23, 2023 -

Harbor Chevrolet responded

res07i2z, Thank you for taking the time to post a review on your sales experience with us. We greatly appreciate your feedback and are thrilled to hear that our team was able to find the perfect car for you. We strive to provide excellent customer service and ensure that our customers are satisfied with their purchases. If there is anything else we can assist you with, please do not hesitate to contact us. Our dedicated team is here to help and is committed to addressing any questions or concerns you may have. We value your business and want to ensure that your experience with us continues to be positive. Once again, we sincerely appreciate your review and thank you for choosing our dealership. We look forward to serving you in the future and providing you with exceptional service. Jessica Renteria Harbor Chevrolet 562-753-0179

August 23, 2023

He was Very helpful , professional and did not keep me waiting long. He gave me an estimate of how long it would take and called me when my vehicle was ready. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Esquivel, Christopher Lopez
Aug 23, 2023 -

Harbor Chevrolet responded

Kim, Thank you for taking the time to post a review on your recent visit. We greatly appreciate your feedback and are delighted to hear that Chris provided helpful and professional service during your visit. It is always our goal to ensure that our customers have a positive experience, and we are pleased that Chris was able to have your vehicle ready in a timely manner. At our establishment, customer satisfaction is of utmost importance to us. We strive to provide the highest level of service and assistance to all our valued customers. If there is anything else we can assist you with, please do not hesitate to contact us. We are here to help and ensure that your needs are met. Once again, we appreciate your feedback and thank you for choosing our services. We hope to have the opportunity to serve you again in the future. Jessica Renteria Harbor Chevrolet 562-753-0179

August 21, 2023

My issues were haldled professionally with thorough explanations of what needed to be done, Victor was nothing less than professional. I was worried about being gouged by Harbor Chevrolet but found t More

by rnovisoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Aug 21, 2023 -

Harbor Chevrolet responded

rnmovisoff, Thank you for taking the time to post a review on your visit. We appreciate your feedback and are delighted to hear that our service team was professional and provided the necessary explanations. Victor, in particular, is truly amazing. We will definitely forward your review to him, and we are certain he will be thrilled. Your kind words motivate us to continue delivering exceptional service. Once again, thank you for your review and for choosing our establishment. Jessica Renteria Harbor Chevrolet 562-753-0179

August 17, 2023

The service department forgot to charge the batteries on my car so I could make it back home. Plus the service advisor never reached out to me to tell me my car was ready. I had to chase him. Upon returnin More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A very rude lot guy - young with a buzz cut , Garth Passantino
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