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1,399 Reviews of Handy Toyota - Service Center
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December 12, 2023
It took a while to check in, but the oil change took a little over an hour which is about average for a garage. little over an hour which is about average for a garage. More
by tfugere
Verified CustomerEmployees Worked With
December 11, 2023
I am a little disappointed with my appointment today. When I arrived for my 10K service I was told it would take about 1.5 hours which seemed like a long time for an oil change and tire rotation but I w When I arrived for my 10K service I was told it would take about 1.5 hours which seemed like a long time for an oil change and tire rotation but I was already there so what was I going to do? At around the 2 hr mark I checked in to see how much longer and was told another 30 min. William Westin was great and apologized many times but I was still away form work for 2.5 hours (not including travel) for a oil change and tire rotation. More
by Sc0tts
Employees Worked With
December 11, 2023
I was there on Friday the 8th, for cabin air filter, engine filter and wiper blades. The tech didn't put the cover back on in the glove compartment as I had to go back up when I found it on the floor o engine filter and wiper blades. The tech didn't put the cover back on in the glove compartment as I had to go back up when I found it on the floor of the passenger seat. Today Monday I go back up because the wiper blades they put on were horrible, turns out the tech never put the new wiper blades on that I was charged for on Friday. What the heck, need to improve here.! More
by llesperance04
Employees Worked With
December 11, 2023
William was right there for me when i drove in, oil change and routine check, very good service , thank you. change and routine check, very good service , thank you. More
by vtjl52
December 11, 2023
We could not reach Victoria while she was working on the car even though I called several times to get an update. Then labor was done without letting us know that it be billable to look at the backup camera car even though I called several times to get an update. Then labor was done without letting us know that it be billable to look at the backup camera for my wife’s car. We ended up with two hours of labor or $300 worth of Labor and we didn’t find out about that until we picked the car up. At no point did we get any updates I had to call several times on behalf of my wife through several different people and was put on hold for over a half hour to find out what the status was of our car. Then I found out that it’s going to be $600 with labor plus the camera to get anything done to fix the camera. More
by jasonpoland
Employees Worked With
December 10, 2023
Alan did an excellent job of communicating status and options with me for my Highlander repairs. My husband and I have found Handy easy and helpful to work with. options with me for my Highlander repairs. My husband and I have found Handy easy and helpful to work with. More
by SKenyon
Employees Worked With
December 10, 2023
Service was prompt and the service people were very nice and accommodating. I liked the quick service. This is where I go for all my maintenance on my RAV4. and accommodating. I liked the quick service. This is where I go for all my maintenance on my RAV4. More
by Sam
Employees Worked With
Other Employees :
Two other gentlemen helped me and I didn’t get there names. Very nice men.
December 09, 2023
William Western made a potential problem disappear by advocating for me. I'm grateful and will recommend Handy's because of his good service. advocating for me. I'm grateful and will recommend Handy's because of his good service. More
by thomas.a.hall
Employees Worked With
December 08, 2023
Victoria was very knowledgeable, friendly, helpful. I felt like she genuinely cared about my experience as a customer with Handy Toyota. This type of interaction along with the highly skilled mechanics I felt like she genuinely cared about my experience as a customer with Handy Toyota. This type of interaction along with the highly skilled mechanics are what make me drive past the dealers in chittenden county and drive an extra 45 mins to Handy Toyota. More
by nsandrews
Employees Worked With
December 08, 2023
Victoria is very friendly and professional. She set expectations on wait time and checked in with updates. She also took the time to look into additional recall(s) for the issue I was experienc She set expectations on wait time and checked in with updates. She also took the time to look into additional recall(s) for the issue I was experiencing with my slider doors on the Sienna. I was in an out with the doors working perfectly in under 2 hours from diagnosis to being fixed. This is one of the reasons I will always stick with Toyota vehicles! We have had many positive experiences with Handy-it’s worth the hour+ drive to take for service. More
by Laura
Employees Worked With
