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Handy Toyota - Service Center

St. Albans, VT

4.5
1,399 Reviews

1,399 Reviews of Handy Toyota - Service Center

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May 04, 2023

We have been buying cars from Handys Since 1978. They have always been very good to deal with. When anything unusual comes up, they go the extra mile to make thing right. More

by patenaude29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

Wow! Thank you for your review and for being apart of the family for so long! We are so grateful to you and for having customers like you!

May 04, 2023

Alan met me car side and was very professional. He walked me ti my car when my service was done in less than an hour. Thank You! More

by srocheleau469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

Thank you for the review! We are so happy to hear that you had a good experience!

May 03, 2023

They were very friendly and told me what my vehicle needed great service as always More

by pgz132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Callan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Melchiorri
May 03, 2023 -

Handy Toyota responded

Thank you for the review! we are so glad that you felt taken care of!

May 03, 2023

Alan and team worked well to get me in and out with minimum wait so that I could make my next appointment of the day. More

by cgcox311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

Thank you for the review! We greatly appreciate you leaving us one!

May 03, 2023

Service with a smile, as usual. Experience was very professional. Maintenance was explained, as usual. More

by srkingco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

We appreciate your review! Thank you for taking the time to leave us one!

May 03, 2023

Things that I was told were done two weeks ago were not. Slightly annoying to have to come back and be told things need to be done that I paid for being done last time More

by kate.e.driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Laflam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Handy Toyota responded

Hi, Kate. Thank you for your feedback. We apologize for the inconvenience of having to make multiple trips. We understand your frustration and it is never our intention to have service be over multiple visits. You can contact our Customer Relations Manager Casey at ctoof@handycars.com or by phone at (802) 582-8183.

May 03, 2023

Oil change and tire rotation. In and out in an hour! Can't do much better than that. Great service department! More

by jdowdle2232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrienne Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

Thank you for the review! We really appreciate it!

May 03, 2023

Work was performed fast and efficiently. I asked for some clips to be replaced on the bumper and the work was done and didn’t cost me a thing. More

by Zbatch79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

We appreciate you leaving us a review! It's great to hear that you got a good deal!

May 03, 2023

Tried charging me outrageously for things that I didn't need. Not a good trip. More

by timmyb1147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Handy Toyota responded

Thank you for your feedback. It is never our intention to try to sell anyone anything that they don't need. We do have a comprehensive multipoint inspection we perform on every vehicle to make sure our customers know what the needs of every vehicle might have. It's important to note we want to make sure every vehicle is working to its best ability and that we can anticipate any future needs so there are no surprises during your next visit.

May 03, 2023

Friendly smart, and fast to answer virtually all questions with accuracy... I'm glad for my warranty as I could not have the work done without it! I DO have s slight complaint though no big deal... More

by djjimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Barbagallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Handy Toyota responded

Thank you for the review and the feedback! We appreciate you letting us know how it went! We apologize for the inconvenience!

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