Haley Buick GMC Airport

Brad Johnson, Ken Trippeer, and the Finance Manager made the purchase of my new 2014 Buick Lacrosse on Saturday one of my best vehicle purchase experiences. Ken responded immediately to an email that I sen the purchase of my new 2014 Buick Lacrosse on Saturday one of my best vehicle purchase experiences. Ken responded immediately to an email that I sent late on Friday night requesting to test drive a vehicle that was in their inventory. When I arrived at the dealership I was surprised and happy to see the vehicle near the door with my name on it. Within four hours I left the dealership in my brand new vehicle feeling good, welcomed, very informed, very satisfied with my choice of dealership and vehicle, and very satisfied with the professionalism of the entire sales and service team. The Capital Buick team dotted every "i" and crossed every "t". They have won a loyal sales and service customer. Did I mention how great my car looks? More

Greg was great to work with - always responsive and low pressure. I think I got a fair price on my car - however there was a problem with the radio after purchase. Upon contacting a manager Capital they go pressure. I think I got a fair price on my car - however there was a problem with the radio after purchase. Upon contacting a manager Capital they got the issue resolved in a timely fashion. Overall good experience. More

Brad is awesome. He did an excellent job helping me with the purchase of my new vehicle. He followed up and did everything he said he would do. I would recommend the dealership and Brad to a friend. the purchase of my new vehicle. He followed up and did everything he said he would do. I would recommend the dealership and Brad to a friend. More

My experience was great. Brad was a great salesperson. He worked with me making sure I received the best service possible. He was able to answers all my questions. Everyone in the dealership are very fr He worked with me making sure I received the best service possible. He was able to answers all my questions. Everyone in the dealership are very friendly and I would glad to recommended anyone to come purchase a vehicle from Brad!!!! More

My car buying experience was great with Brad Johnson by my side. Brad was very pleasant and helpful. I would defiantly recommend Brad Johnson (Capital GMC) for your next car buying experience. Thanks Brad my side. Brad was very pleasant and helpful. I would defiantly recommend Brad Johnson (Capital GMC) for your next car buying experience. Thanks Brad loving my Cadillac CTS. More

Quick process. Got my quote online and it was a better price than all the other dealerships. He helped me get a better rate on my car insurance also. Very helpful. I'm glad I choose this dealership to wor price than all the other dealerships. He helped me get a better rate on my car insurance also. Very helpful. I'm glad I choose this dealership to work with. More

My vehicle buying experience was wonderful. I searched for months on the internet and found Capital GMC in Richmond, Virginia. I gave them a call regarding the vehicle I was interested in and spoke to a B for months on the internet and found Capital GMC in Richmond, Virginia. I gave them a call regarding the vehicle I was interested in and spoke to a Brad Johnson. I found Brad to be very pleasant and helpful. Brad answered my questions and calls promptly. I highly recommend Captial GMC for your next vehicle buying needs. I rate them a 5 star dealership....no doubt!!! More

My wife and I recently purchased a 2012 Chrysler 300S from Capital. After an extensive online search, I found the best overall option on Capital's website. Since we live about 80 miles from this dealersh from Capital. After an extensive online search, I found the best overall option on Capital's website. Since we live about 80 miles from this dealership, I inquired about its availability through the website. I was immediately called by Brad Johnson. His phone call was informative, friendly and to the point. Understanding that I lived some distance from the dealership, Brad sent me a detailed video email of the vehicle. Once we decided that we would buy the vehicle and make the drive to the dealership within a few days, Brad kept in contact and made my wife and I feel secure that this particular vehicle would be there when we arrived. Brad was waiting and ready to show us the vehicle and was extremely helpful in our purchase. Our overall experience with Brad, and the entire Capital team was extremely positive. More

I am dissatisfied with the quality of service I've received this far. My car has been waiting for service since Monday evening. This has not only been an inconvenience but lost of income as well. Unfo received this far. My car has been waiting for service since Monday evening. This has not only been an inconvenience but lost of income as well. Unfortunately my jobs are related to traveling to different locations throughout a day. My concern is that I was given an incorrect quote and now my car has not been serviced. Due to the economy I choose to have my car service here as I was quoted by Parts dept $315.00 for the part and $90.00 for service by Jason.Only after the diagnostic was I told a different price , when he already knew prior too, that the diagnostic were only going to confirm our initial conversation about the cost of the labor. He later told me that he was a new employee and he had made an error. Totally unacceptable! I'm having trouble understanding why I have to continue being inconvenience, while he comes up with a plan to order a cheaper part to offset his mistake. I think Jason should take full responsibility for his actions and be held accountable. Please contact me ASAP to enlighten me as to how proper procedure for honoring wrong quotes. How long does a customer has to wait for service before it becomes an unjustifiable situation? annette_johnson2006@yahoo.com phone#909-8370 Your immediate response will be deeply appreciated Thank Annette Johnson More