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Haley Buick GMC Airport

Richmond, VA

3.8
374 Reviews

5500 South Laburnum Avenue

Richmond, VA

23231

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374 Reviews of Haley Buick GMC Airport

January 15, 2025

Hi ,my name is Ed. I am eighty years old and Vie Nam vet.I have had my 2017Chevy silverado in for service sinceNov 2nd for the Torque Convertorr replacement..Today is t More

by Ed Bilak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Cain, Bill Criswell, Michael Dougherty
January 09, 2025

Very smooth and easy process to purchase the car and without having to step foot on the lot. They even delivered to us. More

by s4032
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
Jan 10, 2025 -

Haley Buick GMC Airport responded

Thanks for your awesome review, s4032! We're thrilled to hear you had a smooth purchasing experience. We strive to make everything as easy as possible for our customers. Enjoy your new car!

September 19, 2024

It took 7 hours to do the work did not know it would take long to do the work. More

by bdkdmk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cain
Sep 20, 2024 -

Haley Buick GMC Airport responded

Thanks for your feedback, bdkdmk. We appreciate your patience during the process and understand that the duration was longer than expected. We're always looking to improve, so your input is valuable to us. Hope to provide a smoother experience next time!

August 23, 2024

Janet Pineman was most helpful and knowledgeable. Service desk needs to give customers an estimate of how long a job might take. Was not expecting the free oil change to take 2 1/2 hours. Sierra More

by Lref
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janet Pineman
Aug 26, 2024 -

Haley Buick GMC Airport responded

Thanks for sharing your thoughts, Lref. We appreciate your kind words about Janet and our technicians. We understand your concerns regarding wait times and OnStar features, and we're constantly looking for ways to improve. Your feedback helps us enhance the overall customer experience.

July 22, 2024

The staff was professional and courteous. The wait time was more than acceptable. And the price was perfect. Thanks More

by peter.george74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Collier, Stephen Pearson, Aaron Cain, Allen Andrews, Cabell Guy, Jason Grubbs
Jul 23, 2024 -

Haley Buick GMC Airport responded

Peter, thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff provided you with exceptional service and that you found our prices to be just right. We look forward to serving you again in the future!

September 01, 2023

You feel like a number here. No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross s More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom D
Sep 05, 2023 -

Haley Buick GMC Airport responded

Hi TJ, we are sorry to hear this happened at our sister store. We would appreciate if you could update your review to the correct location as this is the Buick GMC Airport location, not Chrysler Dodge Jeep Ram. We will forward this to our CDJR management and will reach out as soon as possible.

March 10, 2023

Janet Pineman and other associates came through once again! We purchased a new Enclave with the attentive support of Ms. Pineman. Ms. Pineman is always pleasant to work with for a car buying experience. More

by jlloydjr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
Mar 13, 2023 -

Haley Buick GMC Airport responded

We appreciate the review, jlloydjr1. Thanks for taking the time. We look forward to serving you again soon!

December 29, 2022

Aaron the service writer is awesome he should get a raise. I had a time issue and he handled our issue quickly. More

by Magnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cain
Jan 02, 2023 -

Haley Buick GMC Airport responded

Magnet, thank you so very much for the kind words. I'm sure Aaron truly appreciates them as well! Happy New Year!

November 30, 2021

Haley Dodge on Laburnum Ave. I went there because the service dept had been good for taking care of my car. I needed another vehicle, because my car had been totaled. Logan Carter asked me questions t More

by hr.olton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Carter. He is at the Chrysler, Dodge, Jeep, Ram Haley Auto (5 stars)
Jan 20, 2022 -

Haley Buick GMC Airport responded

Thank you so much for your review. We are happy to hear that Logan helped get you in your pre-owned Equinox.

August 24, 2021

Steve Dixon and Michael Pascual never cease to amaze me in making sure I get exactly what I want. Their knowledge and expertise is impeccable! I have been a repeat buyer several times as I know I can tru More

by SJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pascual and KP, Steve Dixon
Aug 24, 2021 -

SJ responded

Steve Dixon and Michael Pascual never cease to amaze me in making sure I get exactly what I want. Their knowledge and expertise is impeccable! I have been a repeat buyer several times as I know I can trust I am getting the biggest bang for my buck as well as trust they have my best interest in mind as well. KP is also a pleasure to deal with as well and is very knowledgeable as well. Great friendly staff! They all go above and beyond and make what can be a stressful situation a super fun experience! Thanks guys it’s always a pleasure!

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