Gurnee Volkswagen

Sandi is one of my favorite salesman every time I visit the dealership he is there to help me . Great service thanks for helping me . the dealership he is there to help me . Great service thanks for helping me . More

From the first time I had service done at your dealership, I knew this was going to be a costly relationship. Your prices are absolutely ridiculous! Just because you CAN overcharge someone, doesn' dealership, I knew this was going to be a costly relationship. Your prices are absolutely ridiculous! Just because you CAN overcharge someone, doesn't mean you SHOULD. I have NEVER once paid what was actually quoted to me, there's always hundreds of dollars of extra fees that were "accidentally" not factored in (latest quote was $612, actual cost at the register was $832; to replace a part that sells online for between $50-$100). Last year I was quoted $1200 for an issue with my door, a mechanic friend of mine fixed it in <30 minutes for $50. This is just one of several laughable quotes I've been given over the past few years -- no amount of friendly customer service can gloss over such lack of integrity and decency. If there's one lesson you have taught me, however, it is to never buy a VW again. I will be trading mine in ASAP. More

Very helpful that were able to assist me by picking up vehicle at workplace, and payment option was very simple. Tyler was friendly and helpful with my service experience. vehicle at workplace, and payment option was very simple. Tyler was friendly and helpful with my service experience. More

Very good, on time, good work. Operations explained, options clear and easy to pick. Service person very helpful. She explained price for each item and she was accurate regarding costs. options clear and easy to pick. Service person very helpful. She explained price for each item and she was accurate regarding costs. More

Sales great. Got just what I wanted for expected price. Car exceeded expectations; trade in worked fine. Quoted price held with no ups or extras. Thanks all. Sandi Negrau did financial papers and did i Car exceeded expectations; trade in worked fine. Quoted price held with no ups or extras. Thanks all. Sandi Negrau did financial papers and did it very well More

Good presentation. Dealership is very close to me; clean and easy to access from highway. Options were clearly explained and alternate cars were shown. Multiple test drives offered . and easy to access from highway. Options were clearly explained and alternate cars were shown. Multiple test drives offered . More

They don’t respect the deals about the car prices, the car was completely nasty under the hood, they take to clean and don’t do anything to clean the car car was completely nasty under the hood, they take to clean and don’t do anything to clean the car More

2018 Tiguan Service The scheduling and service was easy and straight forward. Excellent communication during the process and Tyler was very attentive and kept me informe The scheduling and service was easy and straight forward. Excellent communication during the process and Tyler was very attentive and kept me informed of what they found and recommendations for options. More

Wonderful consistent service & parts departments. Even with the rotating service managers & service writers, the fantastic mechanics are still there as is Tyler Hints! We like the service personnel and t with the rotating service managers & service writers, the fantastic mechanics are still there as is Tyler Hints! We like the service personnel and the parts department! They keep us coming back! More

Service Dept is better in giving quality service to there clients than those people in Sales. Tyler did a great job assisting me, providing updates and keeping in touch on what I need. Keep up the good work clients than those people in Sales. Tyler did a great job assisting me, providing updates and keeping in touch on what I need. Keep up the good work Tyler! That's how you do it Sales, will rate exceeds expectation to Service Dept. More