Gurnee Volkswagen

I have bought several cars in the past, but this was the best experience I have had so far. I would go back to this dealership before seeking out any other. From the time I drove up to the time I left ( best experience I have had so far. I would go back to this dealership before seeking out any other. From the time I drove up to the time I left (that same day) with my new 2010 jetta Sports wagon, to this date I felt as if the staff was not just selling a car they were selling customer service. The follow up has been incredible, Joe David Used Car Manager was more than fair on my trade in and has and is going the extra mile for any questions I may have. Joseph Furrer Sales Associate, knowledge on the inside and outside of the car, not only sold me on the car but the dealership. Before I went to Gurnee I took the opportunity to visit several Volswagen dealerships, Gurnee was superior to all others. I am now a walking advertisment for Gurnee Volkswagen dealership !!!!! More

There have been bad reviews of this dealership, however it has recently come under new management. I would highly recommend Gurnee Volkswagen to anyone. I had a great experience purchasing my new 2010 Tigu it has recently come under new management. I would highly recommend Gurnee Volkswagen to anyone. I had a great experience purchasing my new 2010 Tiguan. Mitch, the General Manager, was very professional and honest and an extreme pleasure to work with. The sales staff is very courteous and knowledgeable. This dealership has restored my faith in good customer service in a world where it is lacking. The price was very competitive as well. More

Purchased an '07 VW Passat at Gurnee VW on December 31, 2009. The owner's manual was missing, and there was a bad scratch on the front, passenger-side door. The salesman promised us that a replacement manu 2009. The owner's manual was missing, and there was a bad scratch on the front, passenger-side door. The salesman promised us that a replacement manual and a tube of touch-up paint would be ordered, and mailed to us as soon as they came in; he even wrote up a "We Owe The Customer" form stating this. Approximately three weeks later, we received a call that the paint tube was there (nothing about the owner’s manual) and that we could come and pick it up (and pay for it!) any time we wanted. We told them the salesman that sold us the car said the paint (and manual, when it became available) would be mailed to us (it would be an 80 mile round-trip for us) and that there would be no cost for the items or shipping. Their response was that the salesman no longer worked there, and if we wanted the items, we needed to drive to the dealership so that we could pay for them - shipping them to us would be too expensive for the dealership! As of this date (March 1), we’ve heard nothing further from anyone at the dealership about this. Also, I took the car in to my local dealer (in Chicago) for a minor repair, and found out that there was a recall on the ignition system that had not been applied. The recall was issued by VW on October 23, 2009, yet Gurnee VW apparently was either unable or unwilling to perform it. In addition, the Chicago dealer informed me that the cylinder head-cover gasket was leaking oil, and needed to be replaced. While it’s possible that the leak started during the 2000 miles that we’ve put on the car since we purchased it, I find this hard to believe. If it started before we bought the car, it would appear that Gurnee VW was unwilling to incur the repair-shop time (and expense) to repair this problem, and decided to let us hassle with it instead. Before posting this review, I e-mailed a copy of it to Gurnee VW to give them a chance to respond; their response was that they immediately shipped an owner's manual and *2* tubes of touch-up paint. I didn't bring up the recall or the leaky gasket. More

This service department is the absolute worst. They This service department is the absolute worst. They have done the 'service' on my car - and it has been a nightmare. They replaced the clutch - This service department is the absolute worst. They have done the 'service' on my car - and it has been a nightmare. They replaced the clutch - only for it to malfunction - completely - 2 days later. It was a defective clutch. They replaced a part that was a VW recall and completely messed up my electrical system. If in cruise control - the cruise control will not shut off and the car starts to accelerate by itself and the brakes don't work. They took the door apart because some of the wiring was in there - and ever since there has been a rattle - and now I cannot get the window (power) to go back up. The antilock brake light would not go out - I was told that the 'indicator' was 'touchy' in warmer weather. It is fall now - 65 degrees outside - it is still on. BUT - there was one time that the light went out - great I thought - until I tried to stop and the brakes didn't work. I cannot get any satisfaction from the service manager and I'm having a very hard time getting in touch with the senior managers from Bob Rohrman corporate. Stay Clear! More

This place is a rip-off STAY AWAY! they constantly make promises they don't keep and they ripped me off for a thousand dollars on a extended warranty they said I would get half my money back if no claims w promises they don't keep and they ripped me off for a thousand dollars on a extended warranty they said I would get half my money back if no claims were filed and I have been trying to get my money back for months. More

When looking for our second New Beetle, my wife went to the dealership nearest our home, which was Randy Rhorman's Gurnee VW. The purchase experience for us was pleasant and the car we purchased was the r the dealership nearest our home, which was Randy Rhorman's Gurnee VW. The purchase experience for us was pleasant and the car we purchased was the right price. As a Certified Pre-Owned, the car has been flawless. Their was no pressure to either of us and the overall experience was positive. Since then, I have been satisfied with entire staff at Gurnee VW and the cleanliness and personality at the store. I recently assisted in holding a VW show at the dealership which helped showcase the friendliness and overall willingness to go the extra mile of the entire team at Gurnee VW. I will be due for a 30000 mile service very soon and will most certainly be taking my car back there for service. I highly recommend them over all other VW dealers in the region. Great job Gurnee VW; you have earned a long-time customer. More

I have purchased 2 new vehicles from this dealership, a Beatle Convertable and a 2.0T Passat. My salesman, Nestor, worked with me for six months - without even a hint of pressure or misleading sales techn Beatle Convertable and a 2.0T Passat. My salesman, Nestor, worked with me for six months - without even a hint of pressure or misleading sales techniques - before the first purchase was consumated. To further aid in the first sale, Nestor and Mike (the service manager) decorated the Beatle convertable with red bows and ribbons for its presentation as a christmas present to my wife. The Passat was purchased five months later. Again, I was treated with the same friendship and respect that so impressed me the during the first sale. Not only was I consistantly recoginized and greated by name every time I returned by my salesman, but I was similarly greeted by everyone on the sales floor and the service managers. Both cars have been a pleasure to own and drive. The superb quality throughout both leave no doubt from where the term "German Engineering" stems. It is earned! The Beatle and the Passat were compared to every even remotely similar model, foreign and domestic. Dollar for dollar, none, even some significantly more expensive, are the equal for either of my Volkswagons. More