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Gurnee Volkswagen
Gurnee, IL
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,177 Reviews of Gurnee Volkswagen
July 28, 2010
Worked with Dan to purchase a used 2002 Hyundai Accent for my elderly mother. Dan was extremely nice and personable. The car was clean and the dealership provided the Carfax history. Dealership offered li for my elderly mother. Dan was extremely nice and personable. The car was clean and the dealership provided the Carfax history. Dealership offered lifetime car washes as an additional incentive. I would recommend Dan and Gurnee Volkswagen and my mother was very happy with her purchasing experience. More
by bborque
Employees Worked With
Dan
July 22, 2010
No-never! Home of the bait & switch and home to the second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dro second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dropped to 17,500! And they had a less optioned one there with more miles for 23,700! Thieves, Liars & Robbers...rude, rude, rude!!!!! More
by blackjack921
Employees Worked With
charlie merki
July 21, 2010
Was in the market for a new car, and after running from dealer to dealer I found Gurnee VW. The staff was great. Joseph my salesman was the best, he spent so much time with me going over each feature in th dealer to dealer I found Gurnee VW. The staff was great. Joseph my salesman was the best, he spent so much time with me going over each feature in the car and then showing me the differance in the models. One I decided on the 2010 CC R-Line I meet with Mitch the GM and went over the finance and paperwork. It was the most painless thing I have ever done, and just when I thought it could not get better, they delivered the car and went over all the features and even sat there while my 800 contacts downloaded to the cars phonebook. Plus the car was SPOTLESS. More
by Jamulligan
Employees Worked With
Mitch,Joseph
July 17, 2010
The salesman was very nice. The General Mgr. refused to talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the s talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the salesman that he was tied up and could not speak with me. I waited about a hour to talk to him. If he is too busy to talk to a customer mabey he should not be there. More
by lab22
Employees Worked With
Mitch
July 08, 2010
We came to Gurnee VW months ago for service and wasn't happy at all (typical rip off service), we also tried to talk with someone about buying a 2010 Tiguan but after our first meeting with the sales pers happy at all (typical rip off service), we also tried to talk with someone about buying a 2010 Tiguan but after our first meeting with the sales person we ended up driving 1hr away for our Tiguan. A few days ago we went to buy a 2010 Golf TDI and Gurnee was the closest dealer with one, so we thought we would go look at it. Walked in, found out it was under new management WHAT A CHANGE!! Needless to say the experience was so much better then the last. Mitch was easy to talk with and made things less stressful. We liked that we didn't have to do the back and forth game!! Dan was very friendly and it was a pleasure working with them all. Looking forward to trying the service department now. More
by wolfes4wi
Employees Worked With
Dan Boro, Mitch
July 02, 2010
I worked with Dan on getting a 2010 TDi Cup Edition Jetta in elertic Blue. Not an easy transaction considering the only one in the area was in the U.P. of Mi. but the folks at Gurnee VW made it as easy as po in elertic Blue. Not an easy transaction considering the only one in the area was in the U.P. of Mi. but the folks at Gurnee VW made it as easy as possible. They did all the leg work to get it down here in a timely fashion. They did a great job working with me on off loading my trade in giving as much as possible without me going too far into the hole on it. They are a family friendly bunch that took great pride and effort to entertain my every wish as well entertain my kids while doing so. I would gladly recommend them to anyone lookin for a vw new or used. More
by itslouagain
Employees Worked With
Dan Boro, Joe Something
June 27, 2010
No nonsense dealer. Went into to but used car and left with one without games, haggling, etc. Mitch and Brad were easy to work with and straight up. Recommend to anyone not willing to spend/waste time with one without games, haggling, etc. Mitch and Brad were easy to work with and straight up. Recommend to anyone not willing to spend/waste time with other dealer games. Was able to spend minimal time at dealership and they took care of my kids while I did it More
by jnehila
Employees Worked With
brad, mitch
June 24, 2010
During all my routine service appointments, as well as an emergency service last December from a slide on some ice, I have been treated as a priority customer. Their work is professional with a do it right emergency service last December from a slide on some ice, I have been treated as a priority customer. Their work is professional with a do it right once product. I always had a shuddle or loaner car offered as needed until the work was done. They are very friendly and their warranty honored. Ask for Nick he's great!!! More
by Jetta Knight
Employees Worked With
Nick and Mark
June 20, 2010
I was trading in my vehicle for a new sale. I priced out the same car at several other dealers around the area and Gurnee gave me the best deal of all of them. The salesman, Brad, was fairly knowledgeable o the same car at several other dealers around the area and Gurnee gave me the best deal of all of them. The salesman, Brad, was fairly knowledgeable of the vehicle and willing to assist with any question I had. He made me feel comfortable with the situation. I was extremely impressed with Nick in the service department. He knew more about diesel vehicles than anyone else I had met at any other dealership. Mitch approached me during the sale and was incredible friendly- offering to make my overall experience with Gurnee Volkswagen as great as possible throughout the life of the car. More
by sdeem1788
Employees Worked With
Brad, Mitch, Nick
June 19, 2010
Being a single woman, car buying is always interesting so I was not looking forward to purchasing another vehicle. I was referred to Gurnee Volkswagon from a friend and I must say this was, by far, the best I was not looking forward to purchasing another vehicle. I was referred to Gurnee Volkswagon from a friend and I must say this was, by far, the best cay buying experience I have ever had. Our salesman George was great. The sales manager Joe David was absolutely fantastic. Very friendly, consumer satisfaction driven, listened to what I wanted and didn't even attempt to push me into something more then what I was looking for. They made sure the car was looking and running great. They had no hesitation about taking care of the brakes with no charge and delivering the car to me (50 miles away)!! When the time comes for another purchase I will be coming back to them with no doubt. Thank you so much!! More
by lupkesa
Employees Worked With
Joe David, George
