Gurnee Volkswagen

My time spent dealing with Gurnee VW was great from start to finish. It began with email inquiry that was responded to promptly and knowledgeably and ended with the purchase of a beautiful new EOS. Mitch to finish. It began with email inquiry that was responded to promptly and knowledgeably and ended with the purchase of a beautiful new EOS. Mitch and his employees did everything they could to meet my requirements for purchase in a friendly, easy going, no pressure manner. More

We can all appreciate an honest car dealership and if that's what you're looking for, plus an amazing vehicle, visit Gurnee VW. Like anyone else, we were researching the market for a quality compact veh that's what you're looking for, plus an amazing vehicle, visit Gurnee VW. Like anyone else, we were researching the market for a quality compact vehicle. We went to other dealers and can tell you that the experience at VW Gurnee is in a class above the rest. They truly listen to what your looking for and deliver. Both Joseph and Mitch did a lot of footwork to find our ideal Golf and in the end, we got exactly what we were looking for! Joseph is very knowledgable of the vehicles and it makes for an informative and enjoyable experience. We also really enjoyed our interactions with Mitch...he is honest and treated us like family. Those are traits any person in the market for a vehicle can appreciate! As for price, they can't be beat. The transaction went quickly (we weren't there for hours) and was seamless. Their location couldn't be more convenient...on Grand, right off the tollway across from Gurnee Mills. The dealership is impeccable. Save time (+ gas) and go see the friendly folks at VW Gurnee...just like us, you'll be glad you did! :) More

I can't say enough great things about my experience with this dealership. They were friendly, low pressure, patient, knowledgeable, fair in pricing, and accomodating. It was a great experience all around, this dealership. They were friendly, low pressure, patient, knowledgeable, fair in pricing, and accomodating. It was a great experience all around, and I got to drive home my dream car, the final edition VW convertible beetle. I was even provided a pack of pony tail holders to boot! More

I was interested in the vw jetta sportwagen TDI and called the dealership to see if they had any in stock. I talked with Mitch Horwitz, he was very informative over the phone and went through the opti called the dealership to see if they had any in stock. I talked with Mitch Horwitz, he was very informative over the phone and went through the options they had in stock over the phone. Later that day i went into the dealership with my fiance and my mom. When we walked in we where greeted Mitch. He was very approchable, friendly and was honestly interested in what i had to say regarding my purchase. After my test drive he asked if i had any questions, concerns and ect. He was very knowlagable and informative and questions were quickly ansured. Then we went over the numbers and compared what i could afford to what he could do. During our time in the office he never seemed like he was trying to push a sale. I never felt pressured to "drive home today" in a car that i was unsure of (like most other dealers tried to do in my previous experiences). While talking in the office it didnt seem like all business either. He took the time to get to know me, my fiance, and my mom individually and spent quite some time talking with us. All of the numbers worked out perfect and he even got my payment 15 bucks under what i expected to pay. Everything was upfront and explained in detail from payments and fees to intrest and warranty info. My fiance was also very happy that even though this was going to be my car he often included her in the conversations and asked for her thoughts. After everything was reviewed and he made sure i had no more questions he just simply asked if this was the car for me. It definately was. At that time i signed some paperwork and we closed the deal with a handshake. Since it was raining heavily and getting late, Mitch suggested i pick up the car the next morning which i agreed to. When i went to pick up the car it was all set for me. Mitch introduced me to some nice people in other departments where i signed a few more peices of paperwork and everything was went over again. Then an associate took me through all the cars bells and wistles step by step. After that Mitch came out to thank me once again for my business and i was off. Everyone was extremely nice and upfront. The experience was quick, painless and very memorable. Too many places today make buying a car seem like a hassle, but at Gurnee Volkswagen they made it fun. I am very happy with my purchase, after all my research and car searching it is exactly what i wanted. If anyone is interested in a volkswagen i would highly suggest you pay Gurnee Volkswagen a visit, and if you see Mitch tell him Rob says hello. More

My teenage daughter and I have been looking for her first car. We have been to plenty of dealerships and have always felt pressured to buy. We did not have that completely uncomfortable feeling at Gurnee V car. We have been to plenty of dealerships and have always felt pressured to buy. We did not have that completely uncomfortable feeling at Gurnee Volkswagen. Joe took us out for a very pleasant test drive in my daughter's dream car, the Volkswagan Beetle. He did not change his tone when I informed him we are not planning on buying until she graduates in May 2011. He still treated us wonderfully!! Even Mitch, the general manager, came in to meet us. He too treated us wonderfully!! When the time comes next year we hope to be doing business with Joe and Mitch. Thank you again gentlemen!! Beth and Peyton More

After visiting several other dealerships in the area I stopped into Gurnee Volkswagen. I was greeted promptly by the general manager who quickly put me in the direction of the salesman, Brad. Brad helpe stopped into Gurnee Volkswagen. I was greeted promptly by the general manager who quickly put me in the direction of the salesman, Brad. Brad helped me to find the exact car that I was looking for. He was warm and friendly and make the process of buying a new car pressure free. Upon deciding that I would walk out of the dealership that day with a new car, I was made an initial offer on what my monthly payments would be. When I found the price to be out of my budget, Brad introduced me to Joe the new car manager. Joe was very friendly as well and was able to work with me on a price that would fit into my budget. He went out of his way to find exactly the model that I was looking for and was able to have it picked up from another dealership in the area right away. I worked with Rob when signing my contracts. He was very knowledgeable about the details of the contract. He answered any and all questions that I had with regard to my new purchase. After signing the papers and getting my keys Brad went with me to check out the new car and show me all of the little details that it had. He too answered any and all questions that I had about my new Volkswagen. He was very knowledgeable about all of the products that the dealership had to offer... accessories and service included. The next day Brad called me to see how I liked my new car and also to see if there was anything else that Gurnee Volkswagen could do for me. Joe also contacted me the next day to make sure that I was happy with my purchase. The entire sales team was a pleasure to work with. I would not recommend going to any other dealership. The others that I had been to were not as welcoming as Gurnee VW. I will definitely be a return customer as I love the car and the service that I was provided. The guys at Gurnee VW went above and beyond for me and I am very appreciative of that. They definitely aren't your typical car sales guys. They definitely made a good impression on me. I would refer Gurnee VW to anyone that is looking to buy a new Volkswagen. This sales team gets five stars in every category in my book. More