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Gurnee Volkswagen
Gurnee, IL
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,177 Reviews of Gurnee Volkswagen
March 18, 2020
I understand people get busy. My only complaints are about timeliness. Overall I’m happy with my purchase. The sales team and management were attentive even though they were swamped. about timeliness. Overall I’m happy with my purchase. The sales team and management were attentive even though they were swamped. More
by CRYSTAL.NIXON1
Verified CustomerEmployees Worked With
Ricardo Muffler, Tyler Mink, Suha Oner
March 16, 2020
Best Cars, Best Service, Best Manager, Best Salesperson,etc My wife and I had an awesome experience with the purchase of our Volkswagen vehicle. Sammy was the best salesperson, Sammy was very kind and super pat My wife and I had an awesome experience with the purchase of our Volkswagen vehicle. Sammy was the best salesperson, Sammy was very kind and super patient with us. Suha, the greatest professional, the most polite and prompt general manager we ever met, Suha tenacity and effectiveness helped us with our needs. Tyler was always there to answer the phone and to answer my questions and very knowledgeable about maintenance, parts, service, etc ... Rayan was great and very fair finance person, Rayan helped us throughout the purchase process. Summarizing: Sammy, Suha, Rayan and Tyler went above and beyond our expectations. We strongly recommend this dealership, Take your time and go to this dealership to purchase your car, we are 100% sure you will find the right car, greatest service and the right price for you. More
by Marcos
Employees Worked With
Samuel Lerner - Sales, Tyler Hinz, Tyler Mink, Suha Oner
March 10, 2020
Jovonn, Sandi, and Rayan were all great in this car buying process. Took a little while, due to some technical difficulties, but they were able to work through it. Had an issue with the vehicle, but br buying process. Took a little while, due to some technical difficulties, but they were able to work through it. Had an issue with the vehicle, but brought it in and it was taken care of right away. Thanks for your service. More
by DUMASR
Employees Worked With
Sandi Negrau, Rayan Kamran, Tyler Mink, Suha Oner, Jovonn Griffin
March 07, 2020
This was my first car at a dealership that I bought and the experience was outstanding. Sandi was my salesman and he really knew what he was about. My standards were met throughout my visit the experience was outstanding. Sandi was my salesman and he really knew what he was about. My standards were met throughout my visit More
by Tony
Employees Worked With
Sandi Negrau, Sandi Negrau, Abby Lopez
March 05, 2020
Job done right Courteous, professional. I had to wait a little longer than I thought, but it’s ok Waiting room was clean, and nice. Thank you Harry Courteous, professional. I had to wait a little longer than I thought, but it’s ok Waiting room was clean, and nice. Thank you Harry More
by HHAYNILIAN
Employees Worked With
Do not know the names
March 03, 2020
The saleswoman and finance did a great job meeting my financial terms and making sure I was happy with my purchase. An overall good no pressure experience. financial terms and making sure I was happy with my purchase. An overall good no pressure experience. More
by Rwblack1
Employees Worked With
Charlie, my saleswoman. , Sandi Negrau, Rayan Kamran
March 02, 2020
Terrible Service I had to bring my car in to service 3 times have to coating removed from my chrome. They had it for a total of 23 hrs and they STILL did not get it a I had to bring my car in to service 3 times have to coating removed from my chrome. They had it for a total of 23 hrs and they STILL did not get it all off. Will definitely will never go there again. I will go to Crystal Lake VW. Thank you Sandi for trying to help my numerous times. More
by COLLEEN.YOWELL
Employees Worked With
Kim
February 28, 2020
Our service writer, Tyler, got my vehicle diagnosed and parts ordered in half the time expected. Repairs were completed earlier than advised and vehicle was returned cleaned. Great overall experience. parts ordered in half the time expected. Repairs were completed earlier than advised and vehicle was returned cleaned. Great overall experience. More
by 4MALLEKS
Employees Worked With
Tyler Mink
February 25, 2020
Sandi is one of my favorite salesman every time I visit the dealership he is there to help me . Great service thanks for helping me . the dealership he is there to help me . Great service thanks for helping me . More
by KCEJC2012
Employees Worked With
Sandi Negrau, Rayan Kamran, Rob Altman, Ron Monaco, Ricardo Muffler, Sandi Negrau, Brent Paquette, Ana Velazquez
February 24, 2020
From the first time I had service done at your dealership, I knew this was going to be a costly relationship. Your prices are absolutely ridiculous! Just because you CAN overcharge someone, doesn' dealership, I knew this was going to be a costly relationship. Your prices are absolutely ridiculous! Just because you CAN overcharge someone, doesn't mean you SHOULD. I have NEVER once paid what was actually quoted to me, there's always hundreds of dollars of extra fees that were "accidentally" not factored in (latest quote was $612, actual cost at the register was $832; to replace a part that sells online for between $50-$100). Last year I was quoted $1200 for an issue with my door, a mechanic friend of mine fixed it in <30 minutes for $50. This is just one of several laughable quotes I've been given over the past few years -- no amount of friendly customer service can gloss over such lack of integrity and decency. If there's one lesson you have taught me, however, it is to never buy a VW again. I will be trading mine in ASAP. More
by mjvalkan17
Employees Worked With
Kim
