Gurnee Volkswagen

Wow! What a fantastic experience in working remotely with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 Atlas Cross Sport. To add to that, Jovann was super in bringing the vehicle to me at my house and walking through the paperwork and details on the car with such great knowledge. He was able to effectively answer every question I had regarding all of the technologies this vehicle has. Both men were such nice gentleman to work with. What a pleasure to meet them and do business with. I rave about this experience with friends and family and highly recommend your dealership to all of them. Thank you again!!! I know there were others involved in this purchase. Thank you all for being a part of the experience and for providing a seamless transaction. While you may have all been working behind the scenes, your input to this was valuable. It was nice to have Jason and Jovann represent all of you. More

Gurnee vw always has good prices, fast service knowledgeable employees. I've been going to that dealership for many years without any form or issue knowledgeable employees. I've been going to that dealership for many years without any form or issue More

Matt Meinken the Service Director knows how to keep me as a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last ti a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last time I was in April 12- 14th, 2020, I brought him the facts and Matt was able to verify my facts with no problems, I plan to be back anytime I need service, after all I plan to keep my VW beetle for a lifetime and pass down in my will to my niece!! More

VERY GOOD PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS More

Repaired the car fine. But, when I got in it there was a warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not tell me. They also tried to get me to do a trans service in my car when it was not at the mileage to do it. More

Friendly fast service. Despite current conditions you still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. More

My BEETLE has found a new home for service!!! I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt, the Service Manager, due to Tony's absence that day and he was extremely helpful to me as well. When I came in on Saturday I dealt with Tyler and he was just as helpful as the others that I spoke with. I was satisfied and impressed by all three gentleman in the manner that they dealt with me, . I felt very confident and relaxed taking my car to your dealership due to these 3 employees listening to my concerns. More

Hard Working and Caring Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The VW brand. I felt guided in the right direction - both from a purchase point of view but also from a future trade in perspective. They foster a long-term relationship mentality. More

Put in the work to earn my business It took some effort on everyone's part, but through diligent effort we were able to make a deal. I appreciate the hard work from everyone at the deal It took some effort on everyone's part, but through diligent effort we were able to make a deal. I appreciate the hard work from everyone at the dealership More

Went to purchase vehicle with money in hand coming from over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that conditi over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that condition. They told me they could have it fixed up within the week due to this being a time sensitive purchase. It is now over 9 days later after purchase and promise of fix and I still have no vehicle and have since resorted to a $500 last second rental car. You have my money, my vehicle, and didn’t come through on agreement made. I will never do business here or any Bob Rohrman dealership again. More