Gurnee Volkswagen

The worst dealership Ive ever dealt with. Salesperson Sandy didn’t seem knowledgeable of the product he was selling. No finance manager on site, salesperson acted as “finance” person as well, maybe that Sandy didn’t seem knowledgeable of the product he was selling. No finance manager on site, salesperson acted as “finance” person as well, maybe that explains the 7 hard inquiries on my credit report, and some extra unknown charges in the contract. Picking up the vehicle 3 days later was a nightmare and took about 4 hours due to them not having the vehicle ready for delivery. I spoke with the general manager briefly, good guy! He was explaining this location is a work in progress, I can see a good change in the future with his attitude and field vision. More

Excellent Service and Experience We were disappointed to hear that the car we came to look at had already been sold. Jovonn could sense our disappointment but knew there was 1 other c We were disappointed to hear that the car we came to look at had already been sold. Jovonn could sense our disappointment but knew there was 1 other car on the lot that matched what we were looking for & wasted no time hunting it down for us. We were thrilled! He was honest, helpful, and fun to work with. He helped make the deal process easy & quick, and we were able to drive away in our dream car. Thank you, Jovonn, for all of your help! More

Got into service on time, they perform the recall service and we got out in the time they promised. The service was very courteous and the waiting room was nice.. and we got out in the time they promised. The service was very courteous and the waiting room was nice.. More

I was happy with overall satisfaction from dealship. I thought Sandi was honest as a salesperson to deal with! Would recommend some better free coffee selection or better creamer selection!! thought Sandi was honest as a salesperson to deal with! Would recommend some better free coffee selection or better creamer selection!! More

Jonathan did awesome I think he is compassionate about his work and goes above and beyond to get the car and deals that customers are looking for his work and goes above and beyond to get the car and deals that customers are looking for More

Went in not sure what I was looking for. David Truong was there to take care of any any problems or questions I had and helped figure out what I needed there to take care of any any problems or questions I had and helped figure out what I needed More

Loved my experience with my new car! David Truong helped a lot and walked me through the entire purchase experience perfectly! Definitely recommending everyone who is interested in leasing or buying a car t a lot and walked me through the entire purchase experience perfectly! Definitely recommending everyone who is interested in leasing or buying a car to go see David! More

Refreshing Used Car purchase Experience David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pre David recently helped us with our used car purchase. We were especially impressed with his customer service. He let us take our time and did not pressure us at any time during our buying process. He was very friendly and was more than happy to answer our many questions. David greeted us as soon as we walked in and was able to guide us through the entire process in a friendly and stress-free way. David was also honest with us the entire time and exceeded all of our expectations of the car buying experience! If you are looking to buy a car from Bob Rohrman's dealership, be sure you try to work with David if you want a positive, stress-free, and friendly car buying experience. We can't recommend him enough. More

Great service and flexibility from the staff. I appreciated the Sales manager and the assistant sales manager even more! Both very helpful, I am happy with my purchase. Even though it wasn’t proper appreciated the Sales manager and the assistant sales manager even more! Both very helpful, I am happy with my purchase. Even though it wasn’t properly detailed. More

Wow! What a fantastic experience in working remotely with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 with Jason to discuss what type of vehicle I was looking for, negotiating the trade-in value for my vehicle and landing on a new purchase of the 2020 Atlas Cross Sport. To add to that, Jovann was super in bringing the vehicle to me at my house and walking through the paperwork and details on the car with such great knowledge. He was able to effectively answer every question I had regarding all of the technologies this vehicle has. Both men were such nice gentleman to work with. What a pleasure to meet them and do business with. I rave about this experience with friends and family and highly recommend your dealership to all of them. Thank you again!!! I know there were others involved in this purchase. Thank you all for being a part of the experience and for providing a seamless transaction. While you may have all been working behind the scenes, your input to this was valuable. It was nice to have Jason and Jovann represent all of you. More