Gurnee Volkswagen

I feel you are soo over priced and when I bring something to their attention it's never resolved or the steps are not taken to diagnose. They should take the vehicle out for a ride to see if the problem is n to their attention it's never resolved or the steps are not taken to diagnose. They should take the vehicle out for a ride to see if the problem is noticeable and not be told "maybe my driving has changed" More

Great jobWear masks, clean surfaces, and make sanitizer Great job Wear masks, clean surfaces, and make sanitizer available! Its ridiculous to require twenty five words but I'm almost done..there ya go Great job Wear masks, clean surfaces, and make sanitizer available! Its ridiculous to require twenty five words but I'm almost done..there ya go More

We love our new car We had a great experience working with Jovonn at Gurnee Volkswagen! He was so knowledgeable about the cars we were looking at, and really kind and per We had a great experience working with Jovonn at Gurnee Volkswagen! He was so knowledgeable about the cars we were looking at, and really kind and personable. Car shopping and buying can be such a stressful experience, and we really had such great customer service and enjoyed our time. Thank you so much! More

Breeze to deal with. Great deal on my trade in and the purchase vehicle. I would recommend to anyone looking for a new or used car. purchase vehicle. I would recommend to anyone looking for a new or used car. More

I made in person appointment for recall 2 weeks ahead. Nobody called to remind me about it. I dropped my car on evening day before and agreed to pick it up next day same time. I came next day, nothing was Nobody called to remind me about it. I dropped my car on evening day before and agreed to pick it up next day same time. I came next day, nothing was done. When I asked why, they said they had no parts. And, at the end of the day, parts still were not ordered. So I asked why nobody told me about it before I dropped my car so I would not waste my day. They said they needed car to scan VIN. When I got upset, they told me that they were doing me a favor. I spoke with service manager and he had no explanation for me, so I immediately cancelled the service and demanded returning the car. The was no apology. More

Good service friendly salespersons especially Ron Monaco all throughout the buying process ron was there100% for me as Tyler when I needed work done per purchasing agreement I would recommend future buyers all throughout the buying process ron was there100% for me as Tyler when I needed work done per purchasing agreement I would recommend future buyers to visit your store n ask for Ron More

Purchased a used vehicle and got a great deal and great service from Ron and Amin. They were very professional and it was apparent that they cared—not something that’s easy to find anymore. I will definite service from Ron and Amin. They were very professional and it was apparent that they cared—not something that’s easy to find anymore. I will definitely be back for future purchases and highly recommend Gurnee Volkswagen. More

Jonathan the sales man is awesome The sales manager was also very informative. I am happy with the car even though the exprience took longer Jonathan kept updating us and offered us some drinks. also very informative. I am happy with the car even though the exprience took longer Jonathan kept updating us and offered us some drinks. More

Did not appreciate a 400 ETCH fee purposely hidden under tax in initial estimate. Only shown to me on very last page of financing paperwork after several hours waiting to sign. I feel it was a dirty trick tax in initial estimate. Only shown to me on very last page of financing paperwork after several hours waiting to sign. I feel it was a dirty trick. More

David was awesome! He made me feel comfortable, no pressure, and made sure I got what I wanted for the best price possible. I love my new car! pressure, and made sure I got what I wanted for the best price possible. I love my new car! More