Gurnee Volkswagen

Too long of a wait. Should’ve been told of other items due when appointment was made as well as cost of work prior to doing it. Waiting room needs updating. Employees should be aware of conversations they due when appointment was made as well as cost of work prior to doing it. Waiting room needs updating. Employees should be aware of conversations they are having that customers can over hear. More

Great Customer Service I have been leasing cars from Gurnee Volkswagen for over 15 years and finally decided to purchase a vehicle. From start to finish I felt valued and I have been leasing cars from Gurnee Volkswagen for over 15 years and finally decided to purchase a vehicle. From start to finish I felt valued and heard. My sales rep - Sandi N. was wonderful and the service agent - Tyler made sure I was updated and aware of everything going on. I am a life-long Volkswagen and Gurnee Volkswagen customer! Thank you for all you do!!! More

My car was very clean and neat when I left friendly service, I have no complaints. I would recommend a friend to this dealership any day service, I have no complaints. I would recommend a friend to this dealership any day More

Terrible I came in for an auto start for my fleet car and instead of just saying it had already been ordered at another dealership I was told that they would o I came in for an auto start for my fleet car and instead of just saying it had already been ordered at another dealership I was told that they would order a remote start key that was not necessary. This is not the first time that the service center has done this and I will no longer do any sort of business with this facility. More

Of all the vehicles I have purchased over the years, this dealership had the rudest manager. Yelling at the salesmen. Unbelievable.... Won't shop here again.... dealership had the rudest manager. Yelling at the salesmen. Unbelievable.... Won't shop here again.... More

grill replacment Thank you for agreeing to change my grill. I bought the new car and the grill was damaged so changing it to look new is important to me. Thank you for Thank you for agreeing to change my grill. I bought the new car and the grill was damaged so changing it to look new is important to me. Thank you for changing it and let me know when the part is in stock. More

Came in for service and everything was done correctly the first time and quickly. Everyone I dealt with and spoke to was extremely friendly and knowledgeable. I will continue to have service done with this l first time and quickly. Everyone I dealt with and spoke to was extremely friendly and knowledgeable. I will continue to have service done with this location and when it comes to getting my next VW I will be purchasing here! Could not ask for a better experience. More

Terry I'm a repeat customer and have had my VW's serviced at Gurnee since 2008. I had service performed on my wife's 2018 Passat, and Tyler Hinz handled my I'm a repeat customer and have had my VW's serviced at Gurnee since 2008. I had service performed on my wife's 2018 Passat, and Tyler Hinz handled my paperwork & service , explained everything in detail, and was great ! See you next time . . . More

I would list experience as a ten if I were allowed to best experience I 've had at a dealership and outstanding salesman no pressor and very accommodating very understanding to my needs providing the way best experience I 've had at a dealership and outstanding salesman no pressor and very accommodating very understanding to my needs providing the way everything about how my car works answer all questions in very helpful way and highly recommend them to everyone. More

It was hard contacting Sandi just to schedule a repair of my car purchased just a week ago.It seems they don't care about there customers after they get there commissions. And The floor mats are missing some my car purchased just a week ago.It seems they don't care about there customers after they get there commissions. And The floor mats are missing somebody stole it from the service crews and they don't even care. Sandi just don't want to entertain me about the loss, he just went to grab from the scrap which is not even fits in the car. I felt like insulted the way they treated me like that. More