Gurnee Volkswagen

Great service and great communication from my service advisor Lillian. Will be coming back soon advisor Lillian. Will be coming back soon More

You are a bunch of crooks, and you know it. We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that w We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that we cannot trust our local VW. I also asked Lillian via the text line TWICE why a line item had suddenly increased from the original quote, and she completely ignored me both times. How is that professional? More

Very unhappy with the whole transaction. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. More

Worst experience ever drove the car 3 times since I bought it kept having miss fires and the hyandai dealer said the engine was no good now they have to put a new engine and wanted to return it two wee bought it kept having miss fires and the hyandai dealer said the engine was no good now they have to put a new engine and wanted to return it two weeks ago and the finance man said no so I am filing a complaint with the bbb and called channel 2 and 5 news to investigate and the car also had a 346 day old recall for the cylinder noise detection system and I thought you guys were selling certified cars and that’s a lie More

Rating is what it is because I wasn’t able to have my vehicle serviced. I scheduled my appointment and dropped it off. And made sure to let the service coordinator that if the was going to be kept for mo vehicle serviced. I scheduled my appointment and dropped it off. And made sure to let the service coordinator that if the was going to be kept for more than a couple days I would need a courtesy vehicle. The car wasn’t even looked at (diagnosed) within the first couple days. When I called to explain the situation again, I was left no other option than to pick up my vehicle as I had to have transportation to/from work. The repeated request for a courtesy vehicle was denied and it was suggested I rent a car. I simply require a dealership that is more accommodating with a courtesy vehicle and it doesn’t seem like that is an option at the Gurnee VW. That being said, the service coordinator at drop off was very pleasant!! More

Great service and they were very friendly! They got me in and out in hurry! They got me in and out in hurry! More

Enjoyed the exp. Sandi was nice guy. Got a good deal considering the market today. Sandi was nice guy. Got a good deal considering the market today. More

Felix in service replaced 3 malfunctioning TPMS sensors and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. More

The new dealership was clean and organized, even through the process of moving in. Great representation of VW. the process of moving in. Great representation of VW. More

Had a diagnostic test done, but chose to take car to own mechanic who cited me a similar charge to fix car. Decided to trade car in. mechanic who cited me a similar charge to fix car. Decided to trade car in. More