Gurnee Volkswagen

Chris and Rich were great! They were both very patient and explained everything to me that I did not understand. Both were very personable and relatable. A+ experience! They were both very patient and explained everything to me that I did not understand. Both were very personable and relatable. A+ experience! More

I needed new tires and an oil change. I was able to get the work done very quickly. I am happy with the work that was done and that I was able to get an appointment right away. I do no I was able to get the work done very quickly. I am happy with the work that was done and that I was able to get an appointment right away. I do not like the fact that this dealer has additional 3.5% fee for paying for service with a credit card. There is no additional fee if you pay with a debit card. More

Prompt attention from service team, poor execution of service repair. The issue the vehicle was in for reappeared in less than 24hrs. service repair. The issue the vehicle was in for reappeared in less than 24hrs. More

As soon as I got to my appointment I asked to see the vehicle and I was disappointed as they were trying to sell a vehicle that had water damaged. How do I know this? I soon as I open the hood I noticed vehicle and I was disappointed as they were trying to sell a vehicle that had water damaged. How do I know this? I soon as I open the hood I noticed that there was sand all over the engine. Some of the parts were rusted already due to the water damaged. When I mentioned this to the sales guy he acted surprised! We are talking about a 30K vehicle in this condition. I wouldn't recommend this place, but if you do end up getting a vehicle from here please be aware and inspect the car as much as you can. More

I brought my car in for an oil change on a scheduled appointment and it took a long time. Before I received my cari was told the cat washed, it wasn’t . My cabin filter was also don’t and it looks like appointment and it took a long time. Before I received my cari was told the cat washed, it wasn’t . My cabin filter was also don’t and it looks like someone was just sitting laying back and relaxing because I found the passenger seat reclined all the way back. Which would makes sense that they took forever . More

I had no issues everything is great. Lillian who handle my account was great . She answered. All my questions. Lillian who handle my account was great . She answered. All my questions. More

Chris Hayman and Rich were extremely patient with me. They explained everything very thoroughly and very thoughtfully. Both were very personable and polite. Chris was very knowledgeable about the Atlas a They explained everything very thoroughly and very thoughtfully. Both were very personable and polite. Chris was very knowledgeable about the Atlas and answered every question I had. Thanks for an A+ experience! More

Professional service/good personal and friendly people responsable job and service and fair price and good places responsable job and service and fair price and good places More

I went in to get tire pressure light removed I was charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but the light they did reset it. They next day the light was on again. I had to go back to dealer this time I believe they switched out my driver side tire to the passenger side. This seemed to have solved the issue thus far. I went the service 3 times before the problem was "fixed". More

Tyler, sale person was very helpful. David the financial guy was also helpful too. I would recommended buy a car from here. David the financial guy was also helpful too. I would recommended buy a car from here. More