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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

February 08, 2023

They fit my car in even though I was a week early for my appointment. More

by J.GATTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Feb 08, 2023 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

February 07, 2023

Everyone at the dealership was kind and willing to help and answer all of our questions. More

by SAMRA628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nebi Denic, Sandi Negrau
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Feb 08, 2023 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

February 07, 2023

Michael was very helpful. The price was decent the work was completed quickly. Will go back. More

by mccon66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Feb 08, 2023 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 04, 2023

Issue took 3 visits to be resolved and now, two weeks later, the issue returned. Every time my car had to stay there over 4-5 hours. More

by Yuri
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Lilian, Felix
Report | Print
Feb 08, 2023 -

Gurnee Volkswagen responded

Yuri, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 04, 2023

I got an oil change and I was charged an additional 3. 57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I More

by JMARTIN1232001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lillian
Report | Print
Feb 08, 2023 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 03, 2023

Good service, staff very accommodating, prompt response to my request I will definitely go back for my next oil change More

by nov.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micke and cashier
Report | Print
Feb 05, 2023 -

Gurnee Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Micke and our team and don't hesitate to let us know if we can be of further assistance.

February 02, 2023

Heidi was great, very friendly, and comfortable! The warranty manager was very informative and had the customers best interest in mind. More

by AMANDASCHNITZER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Feb 02, 2023 -

Gurnee Volkswagen responded

Amanda, Thank you for taking the time to share your feedback with us. Heidi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2023

Excellent people, wonderful selection of vehicles, Best deals - this is all anyone wants during car purchase! Love this dealership and definitely will recommend the dealership to my friends! More

by RVSVIMALJAMESRAJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Hosmer, Nebi Denic, Sandi Negrau, Rocco Perry
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Feb 02, 2023 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Nebi, Sandi, and Rocco had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Gurnee Volkswagen!

February 01, 2023

Great experience and absolute great customer service i will definitely keep this as my favorite dealer More

by ruval24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel was just amazing
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Feb 02, 2023 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with Rachel and our team. We're glad to hear we delivered such a great experience!

January 31, 2023

I think we can all understand that mistakes happen from time to time. To me, it’s how does someone respond to make it right. Credit to Gurnee VW and Felix for doing just that. I’ll definitely be back. More

by rkube75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix, Rachel
Report | Print
Jan 31, 2023 -

Gurnee Volkswagen responded

Thank you! Felix and Rachel appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

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