Gurnee Volkswagen

The service was good. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. Unfortunately, like usual we have to ask to have our name fixed. Our information is wrong in their system. More

The dealer sold me a truck not safe for on road driving. Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the t Apparently missing lug nuts and broken wheel studs passes their pre-sale safety inspection, the suspension is so bad it makes me feel as though the truck is going to leave the pavement over bumps. This would have been found on the test drive if Ron Monaco the salesman didn't make me get off the freeway after one mile. To top this terrible experience off, after I told Rocco the sales manager that I wasn't interested in any additional services for the truck, only the amount we agreed upon for the truck, tax, title, registration and documentation fees, the finance agent slipped in a $4K warranty and $2,515 "Smart Diver" service in the paperwork where I missed it. I told him I wasn't interested in a warranty and he said it's "included in the purchase at no additional cost" so I left it alone. The "Smart Driver" service was never even mentioned, literally have no idea what it is, but was charged for it. I have filed a formal complaint with the Better Business Bureau, buyer beware! More

Tyler Stein was our sales associate and he was excellent. We brought several generations of our crazy family to the dealership and he was accommodating and warm to our whole crew. He was very helpful and w We brought several generations of our crazy family to the dealership and he was accommodating and warm to our whole crew. He was very helpful and was willing to spend and give us the time we needed. When my mother in law asked for his personal phone number so she could call him on his birthday he didn't hesitate and gave it to her! I feel like we got an acceptable deal on a good used car. The only ding I'd list is that when we picked up the van the low tire pressure light was on. I took it home, filled up the tires and reset the sensor, no problem. Seems like something they could have attended to. Otherwise a very pleasant experience. More

Worst car buying experience I have ever had. Would not return if the car was free. Would not return if the car was free. More

Very great place with an awesome salesman who was able to assist us right away. Thanks for all your help BEN! assist us right away. Thanks for all your help BEN! More

They fit my car in even though I was a week early for my appointment. appointment. More

Everyone at the dealership was kind and willing to help and answer all of our questions. and answer all of our questions. More

Michael was very helpful. The price was decent the work was completed quickly. Will go back. The price was decent the work was completed quickly. Will go back. More

Issue took 3 visits to be resolved and now, two weeks later, the issue returned. Every time my car had to stay there over 4-5 hours. later, the issue returned. Every time my car had to stay there over 4-5 hours. More

I got an oil change and I was charged an additional 3. 57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I 57%. This a surcharge that was not disclosed up front. I look st this as deceptive. I was told one price but in the end it was more. Sneaky indeed. I am going to another dealer even though it might be more. I don't need the deception More