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Gurnee Volkswagen

Gurnee, IL

3.9
1,174 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,174 Reviews of Gurnee Volkswagen

June 20, 2023

Worked well with me on pricing and communicated with me along the way on what the next steps would be. Vehicle was clean, Cameron and Paul worked with me and answered all the questions I had. Friendly and More

by Aliano2323
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Dome
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Helpful
May 26, 2023

Excellent customer service! ! Isis Vences also was there to make the process smooth for me. Nebi also went above and beyond to pick out the car/price was reasonable. Happy with m More

by micaela araiza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nebi Denic
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Helpful
April 29, 2023

Can’t thank Tyler S. enough for helping me leave the dealership with the car/ price I wanted. You guys are the best! Thank you! More

by Briana naughton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler stein
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Helpful 1
March 30, 2023

Excellent customer service. Michael did a great job of updating me with the status of my vehicle. More

by mep1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McConville
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Helpful
March 15, 2023

Excellent customer service! Rich, Sandi both of these gentleman were great but didn’t know about bad brakes on rear!! But other than that it was an experience. More

by TREXHIGH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
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Mar 16, 2023 -

Gurnee Volkswagen responded

It's fantastic to hear that Sandi, Rich, and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gurnee Volkswagen!

Helpful
March 09, 2023

Very good communication with Mike in the status of my vehicle. Everything was covered from my extended warranty. More

by SECAREZREZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 11, 2023 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
March 09, 2023

Horrible customer service they wont help you with your problems, sold me a vehicle with problems and they are unwilling to fix it More

by GCALDERON130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandi Negrau
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Mar 12, 2023 -

Gurnee Volkswagen responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (224) 637-1543 at your earliest convenience to discuss how we can turn this experience into a positive one.

Helpful
March 01, 2023

The entire process was smooth. I got the car of my dreams and Ron my salesperson was fantastic. More

by clarissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
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Mar 02, 2023 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Ron here at Gurnee Volkswagen. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon!

Helpful
February 27, 2023

Traded in BMW X5M for a Model X. Thank you Rich, Tyler and rest of staff. Appreciate everything. Cheers, More

by Mattrc1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Hosmer
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Feb 28, 2023 -

Gurnee Volkswagen responded

Congratulations on your new vehicle and thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
February 20, 2023

The work on my car was completed quicker than the quoted time. And my car is washed before it's returned to me! More

by stepharthur56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 21, 2023 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
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