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Gurnee Volkswagen

Gurnee, IL

3.9
1,174 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,174 Reviews of Gurnee Volkswagen

January 06, 2023

The service they did was great, dine in a timely manner and provided good communication along the way. More

by SONTAGSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
Report | Print
Jan 08, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Amanda, for choosing Gurnee Volkswagen!

Helpful
January 05, 2023

Very helpful and professional the staff was very knowledgeable about there cars and all the features More

by DANNYAMABILE87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Perry And Sam both 4 stars , Nebi Denic
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Jan 05, 2023 -

Gurnee Volkswagen responded

Danny, Thank you so much for your kind words for Nebi, Sam, and Rocco, and for taking the time to leave us this wonderful feedback!

Helpful
January 05, 2023

The salesman Sandi was a very good help explain everything to me and was very helpful More

by sgarcia_1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
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Jan 05, 2023 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sandi met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

Helpful
January 05, 2023

Hidden fees and deceptive practices. Would not recommend this dealership. No call back. 15 words More

by Jt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandi Negrau
Report | Print
Jan 08, 2023 -

Gurnee Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
January 04, 2023

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich , Sandi Negrau, Julio Quintana
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Jan 05, 2023 -

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

Helpful
January 03, 2023

The prices weren’t competitive, staff wasn’t friendly, and the wash was poor. Service ok More

by WPITTS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 07, 2023 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
January 03, 2023

fantastic experience dealing with the service department at Gurnee VW. they always take care of me More

by esjbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the womans name I dealt with but I dont think it was Amanda, apologies if it was!
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Jan 04, 2023 -

Gurnee Volkswagen responded

Thanks for sharing about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

Helpful
January 03, 2023

Grateful they provided me with a loaner car while my car part was on back order and i could not drive my car. More

by alexiscremrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 04, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out, Alexis. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

Helpful
December 30, 2022

Listened to all my concerns. Fast and courteous service advisor. Quick and prompt service with great communication. More

by kevin.zurawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Dec 31, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

Helpful
December 29, 2022

THE GREATEST CUSTOMER SERVICE EVER, RACHEL, MIKE, AND THE CASHIER WAS JUST GREAT. I HAVE TOLD ALL OF MY FAMILY AND FRIENDS ABOUT MY GREAT EXPERIENCE. More

by avonn1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RACHEL, MIKE, AND THE CASHIER
Report | Print
Dec 29, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

Helpful
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