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Gurnee Volkswagen

Gurnee, IL

3.9
1,177 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,177 Reviews of Gurnee Volkswagen

January 10, 2023

Felix in service replaced 3 malfunctioning TPMS sensors and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. More

by RICH.HOSMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
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Jan 10, 2023 -

Gurnee Volkswagen responded

Rich, We are very happy to hear Felix provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 09, 2023

The new dealership was clean and organized, even through the process of moving in. Great representation of VW. More

by KATEROTCH721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
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Jan 10, 2023 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that Cameron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

January 07, 2023

Had a diagnostic test done, but chose to take car to own mechanic who cited me a similar charge to fix car. Decided to trade car in. More

by thyradebolt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ?
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Jan 08, 2023 -

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2023

The service they did was great, dine in a timely manner and provided good communication along the way. More

by SONTAGSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
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Jan 08, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Amanda, for choosing Gurnee Volkswagen!

January 05, 2023

Very helpful and professional the staff was very knowledgeable about there cars and all the features More

by DANNYAMABILE87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Perry And Sam both 4 stars , Nebi Denic
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Jan 05, 2023 -

Gurnee Volkswagen responded

Danny, Thank you so much for your kind words for Nebi, Sam, and Rocco, and for taking the time to leave us this wonderful feedback!

January 05, 2023

The salesman Sandi was a very good help explain everything to me and was very helpful More

by sgarcia_1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
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Jan 05, 2023 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sandi met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

January 05, 2023

Hidden fees and deceptive practices. Would not recommend this dealership. No call back. 15 words More

by Jt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandi Negrau
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Jan 08, 2023 -

Gurnee Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 04, 2023

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich , Sandi Negrau, Julio Quintana
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Jan 05, 2023 -

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

January 03, 2023

fantastic experience dealing with the service department at Gurnee VW. they always take care of me More

by esjbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the womans name I dealt with but I dont think it was Amanda, apologies if it was!
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Jan 04, 2023 -

Gurnee Volkswagen responded

Thanks for sharing about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

January 03, 2023

Grateful they provided me with a loaner car while my car part was on back order and i could not drive my car. More

by alexiscremrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Jan 04, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out, Alexis. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

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