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Gurnee Volkswagen
Gurnee, IL
1,179 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,179 Reviews of Gurnee Volkswagen
October 31, 2020
Everyone here is super nice, attentive, and makes sure to get you the best deal possible! Brought a car fro my brother and I came back the same day for a truck! Definitely would recommend to anyone! get you the best deal possible! Brought a car fro my brother and I came back the same day for a truck! Definitely would recommend to anyone! More
by adrian-350z
Employees Worked With
Jason Whitley, Brittany Wheeler
October 31, 2020
Great service every help full, they are very honest with the car fax’s great cars with great deals, over all very friendly worth checking out the dealership the car fax’s great cars with great deals, over all very friendly worth checking out the dealership More
by Saulmorales065
Employees Worked With
Brittany Wheeler
October 30, 2020
Suha was a great help getting the price I wanted and the service was great the music was eccentric definitely recommend this dealership!!!!! Great team! service was great the music was eccentric definitely recommend this dealership!!!!! Great team! More
by ERIKBANKS678
Verified CustomerEmployees Worked With
Suha Oner, Jason Whitley, Carlie Stare
October 30, 2020
Suha is amazing. He personally called me and made my purchase very easy. Great manager, great servive. Will definetly come back in the future. He even shiped my car to my house in Michigan. purchase very easy. Great manager, great servive. Will definetly come back in the future. He even shiped my car to my house in Michigan. More
by gkamberusa
Employees Worked With
Suha Oner
October 30, 2020
After speaking with and/or traveling to four other dealerships, Jovonn, Jason, Ricardo and Jason were a breath of fresh air! We called and basically purchased what we wanted over the phone having alre dealerships, Jovonn, Jason, Ricardo and Jason were a breath of fresh air! We called and basically purchased what we wanted over the phone having already been through every possible sales pitch, misleading statement and half-truth with the others. I’m so pleased with the sales side that we will probably travel all the way to Gurnee for service even though it’s 50 miles away. More
by ELISEJCWILLIAMS
Employees Worked With
Jason in Finance, Ricardo Muffler, Jason Whitley, Jovonn Griffin
October 29, 2020
dealership was not like any i’ve been in before, which is a good thing! later in the day, employees clearly all get along, and are working toward the same goal.. putting peoples butts in reliable car seats a good thing! later in the day, employees clearly all get along, and are working toward the same goal.. putting peoples butts in reliable car seats to match their budget. VW is a historic brand, and the employees here represent the brand well.. keep it loose, enjoy life, but more importantly, enjoy the journey. i have one minor concern with the vehicle purchased, which i’m sure suha will honor his word and repair (not personally, but for no additional cost). kaili was very personable, and i wish her nothing but the best at her new job. More
by smcassara
Employees Worked With
money taking guy? didn’t catch his name, but did his job well. successfully took my money. cool bus model on his desk. , Suha Oner, Kaili Serrano
October 28, 2020
Dealership is clean and nicely kept up. The experience was a little off however. It’s very possible it’s due to covid but out of all the times I’ve purchased a car this was the worst experience with the a was a little off however. It’s very possible it’s due to covid but out of all the times I’ve purchased a car this was the worst experience with the actual sales guy I’ve had. Jasin wasn’t very engaging or knowledgeable throughout the process. Seems like he didn’t want to be there. In addition, I had an issue with a crack in the windshield and the email corespondence with him was below par. Something that should have been set up to be fixed the same or next day took about a week with me having to wait 24 to 48 hours per reply from Jasin. As someone who’s been in sales for or 15 years, I personally think he should be retrained. Outside of that Im satisfied. More
by DANBEUDER
Employees Worked With
Suha Oner, Jasin Beshiri, Jason Whitley, David Truong
October 27, 2020
Very great customer service, Daisy is new and she did an excellent job, she's patient, knowledgeable and helpful. We will surely refer her to and this dealership to families and friends. excellent job, she's patient, knowledgeable and helpful. We will surely refer her to and this dealership to families and friends. More
by H
Employees Worked With
Suha Oner, Jovonn Griffin, Daisy Ramirez
October 23, 2020
Daisy was a pleasure to work with. This is no fault of her’s, but I do wish car buying wasn’t so archaic. The back and forth negotiations are nonsense. Happy with new car purchase! her’s, but I do wish car buying wasn’t so archaic. The back and forth negotiations are nonsense. Happy with new car purchase! More
by Erin
Employees Worked With
Daisy Ramirez
