Gurnee Volkswagen

We just bought a new car couple days ago, got notified about tire pressure recall and Sales Manager Jason said it will take 2minutes to get it done at service. My husband waited 1hour30min today to get it about tire pressure recall and Sales Manager Jason said it will take 2minutes to get it done at service. My husband waited 1hour30min today to get it done ! He is a businessowner and had to excused himself to his customers and reschedule his appointments. And there was no queue, service people just did not care ! Terrible experience ! More

We were unfamiliar with Volkswagon when we decided to purchase one. Sandi was extremely knowledgeable, had patience, and was very professional. We had a positive buying experience. purchase one. Sandi was extremely knowledgeable, had patience, and was very professional. We had a positive buying experience. More

Sandi is amazing and helped me with my first purchase! He also went above and beyond to fix any imperfections on the brand new car! also went above and beyond to fix any imperfections on the brand new car! More

Horrible service team. They told me i needed to get a tire alignment and after a second opinion i did not. Very shady business practices tire alignment and after a second opinion i did not. Very shady business practices More

I've bought three cars so far in my life. The buying experience I had with Ricardo was absolutely amazing. I went in expecting to have to play hardball and spend hours going back and forth on price. Whi experience I had with Ricardo was absolutely amazing. I went in expecting to have to play hardball and spend hours going back and forth on price. While we did do the back and forth, Ricardo and his sales manager were both extremely nice and were very fair. Every dealership I've ever been to has been full of rude older salesmen that act like they are much more important than their customers. I did not get that sense here. It was a younger crowd, we were able to joke and laugh throughout, and they were extremely pleasant. Everyone from the sales team, to the finance department, to the service center were top notch. I would absolutely recommend this dealership to buy your next used car. And if Ricardo is available, ask for him. He seriously made the whole day great. Separately, the morning after I bought my used vehicle, the battery was dead. I assumed this was from it sitting on the lot for too long without being driven. I called Ricardo, he came out, gave me a jump and escorted me to the service department to get a brand new battery put in. He was under absolutely no obligation to do so, but that just shows the type of place this is. If you have any hesitation to buy from this place, don't. It will be the best place you've ever bought a car from! More

Ricardo is a great salesman!!! Bew exactly what we needed in no time. Ricardo and Jason are a great team. From a veteran to another thanks for your service and your help Ricardo!!! in no time. Ricardo and Jason are a great team. From a veteran to another thanks for your service and your help Ricardo!!! More

I had a positive buying experience. Ricardo did a lot of leg work and when they no longer had the model I was looking for they found exactly what I wanted. This helped save me money and they were fair with leg work and when they no longer had the model I was looking for they found exactly what I wanted. This helped save me money and they were fair with the trade in. I am happy with the purchase and love the new car. More

Very happy with service department.But the music in the Very happy with service department. But the music in the showroom is very unpleasant and could only be turned down, not off. Unfortunately I could st Very happy with service department. But the music in the showroom is very unpleasant and could only be turned down, not off. Unfortunately I could still hear it in the customer lounge. More

I just bought my new car with Ricardo Muffler and he was fast and professional in and out and gave me a good and satisfying deal. Most recommended. Awesome person!!! fast and professional in and out and gave me a good and satisfying deal. Most recommended. Awesome person!!! More

It was a great dealership to visit everybody was very polite and nice very respectable told you everything about the vehicle let you test drive it they were not pushy everybody went out of their way to h polite and nice very respectable told you everything about the vehicle let you test drive it they were not pushy everybody went out of their way to help you make a great deal and I would refer all my friends to the dealership More