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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

August 05, 2021

Friendly staffs. Great dealership to work with. Quick and easy paperwork. Very helpful with questions and answers. Would recommend to anyone that needs a car. More

by WHO_THAO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasin Beshiri, Jason Whitley, Gustavo Molina
Aug 05, 2021 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen. Congratulations on your new purchase, Thao.

August 05, 2021

Good service took care of everything !!!! Matt was very attentive. Listen to my concerns and followed up with me. Whole service fast and good. I liked that they washed my car too. More

by JEFFTIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau, Suha Oner
Aug 05, 2021 -

Gurnee Volkswagen responded

Jeff, Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience!

August 05, 2021

Normal car sales experience; lot of waiting in an office, not sure why.Be prepared to fix paperwork errors in the finance office and overall the purchase will go smoothly. More

by Used Car Purchase
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Aug 05, 2021 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience working with Sandi here at Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

August 03, 2021

Great communication, dealing with them from Michigan went with out a hitch. They delivered the car to me, it was detailed like it’s was a new car More

by STEPHENKS12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ngorn
Aug 03, 2021 -

Gurnee Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity, Stephen, to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 03, 2021

The Dealer was excellent but the salesman Sandi was the best salesman I ever worked with More

by pep33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau, Jason Whitley
Aug 03, 2021 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that Sandi had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman's Gurnee Volkswagen!

August 03, 2021

Gurnee Volkswagen has been my Go to for the past 6-7 years . I’ve purchased three cars from them . The salesperson may have changed over the years but the costumer service has remained the same . Great More

by kbenton2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Jovonn Griffin
Aug 03, 2021 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that Jovonn and Jason had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We want to thank you for being a loyal customer of ours! We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 02, 2021

Christian was an amazing salesman . He really went above his way to get me the best deal possible . Was Patient & very kind . Going through everything step by step . More

by kbenton2
Recommend Dealer
Yes
Employees Worked With
Jovonn Griffin, Cristian Vega
Aug 02, 2021 -

Gurnee Volkswagen responded

Thank you so much for your kind words for Cristian, and for taking the time to leave us this wonderful feedback!

August 02, 2021

The process of buying our new Taos was quick and painless the staff was great and our salesman Sandy was great and very knowledgeable the finance process took less than 20 minutes More

by AM1YAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau, Jason Whitley
Aug 02, 2021 -

Gurnee Volkswagen responded

Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. Sandy and our team always do our best to make sure our customers leave with the car they desire! Congratulations on your new Taos! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

July 31, 2021

Trying to find the right car these days is tough but thankfully Gurnee VW had the Tiguan we were looking for. Almost better than finding the right car was being able to work with Ron Monaco. Ron was o More

by AZingrone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco
Aug 01, 2021 -

Gurnee Volkswagen responded

Thank you so much for choosing Bob Rohrman's Gurnee Volkswagen! Congratulations on your new Volkswagen Tiguan purchase. Please let us know if we can be of any more assistance!

July 30, 2021

Excellent treatment by the staff and completely satisfied with the service. Washed the vehicle as well as preforming the service. Will definitely be going back. More

by Pashkes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose R., Benito Arenas
Jul 30, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 30, 2021 -

Pashkes responded

Keep up the good work

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