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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

October 22, 2021

I love the service but the extra waiting time was not aceptable please have your team work in the management of costumers time More

by luisfuentes.sequoia
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gregg Domenico
Report | Print
Nov 09, 2021 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

October 21, 2021

Dealership experience was good friendly and helpful. The only thing was the options listed on the website where not on the truck. More

by RONOELHAFEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Jason Whitley
Report | Print
Oct 21, 2021 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. I'm glad to hear that we were able to assist you with choosing your new truck, but regret there were some options not included. We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

October 20, 2021

I had an 8am appointment. No one showed up in the service department until 8:20. Further, my repair took an hour longer than I was told. More

by HITPRINT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gregg Domenico
Report | Print
Nov 06, 2021 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 18, 2021

BUYER BEWARE!! Worst bait and switch xxxxxxxx I’ve ever seen. They basically stole $149 from me without working on the car. TERRIBLE!! More

by lpc3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walden, Chris Barfoot
Report | Print
Nov 04, 2021 -

Gurnee Volkswagen responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

Nov 05, 2021 -

lpc3 responded

I’ll repeat my private response on the public space now since you clearly did not read it based on your response. I asked for two things to make this go away: 1) a refund…which you provided. 2) an apology from Chris Barfoot to my wife…that never happened. Until that apology happens, this matter is still considered open and ongoing in my book.

October 15, 2021

Good honest service manager explained everything every step of the way and made good recommendations for keeping my car in top shape. More

by Liesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Barfoot
Report | Print
Oct 17, 2021 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!

October 11, 2021

Everyone was very nice and transparent about what was available and what I would be paying for More

by BREINES.EMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ngorn, Brendan Keough
Report | Print
Oct 11, 2021 -

Gurnee Volkswagen responded

Emily, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

October 11, 2021

Great service and communication. Helped get my VW back on the road. Fixed a problem another service shop tried but couldn’t fix correctly. The service guys fixed the mistakes the other shop did. Thanks guys. More

by peeks.nest-0m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Walden, Chris Barfoot, Gregg Domenico
Report | Print
Oct 12, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2021

My 10 day old atlas has been in the shop since Wednesday, and I have not had a single call back regarding status. I called on Thursday, and was told they hadn’t had a chance to look at it, and on Friday, I More

by CHRISZIMMERMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
Oct 27, 2021 -

Gurnee Volkswagen responded

Thank you for your review, Chris. We're sorry to hear about your experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 25, 2021 -

CHRISZIMMERMAN responded

I’d be happy to discuss if someone would call me!

October 08, 2021

Gustavo at Gurnee VW made buying my new car a dream! Cannot recommend this location enough - the high quality service is worth the commute from the city. More

by kevinsnewVW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Jovonn Griffin, Javier Rivera, Gustavo Molina, Javier Rivera
Report | Print
Oct 09, 2021 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us, Kevin. We work hard to make sure our guests have an exceptional experience. We will share your comments with Gustavo and our team, and we look forward to working with you again!

October 07, 2021

Great deal on my 2021 VW. Worked with great guys to get what I needed and wanted. More

by ROADEBAYO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Jason Whitley
Report | Print
Oct 09, 2021 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Bob Rohrman's Gurnee Volkswagen. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new VW!

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