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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

October 07, 2021

This place is absolutely horrible. Go anywhere else to buy a car. Would never ever go back. More

by Pecan pie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyone who answers the phone
Report | Print
Oct 07, 2021 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 05, 2021

We appreciate the smooth purchase with Guadalupe and Brendan. Great Team you have working for you. More

by Damian72e
Recommend Dealer
Yes
Employees Worked With
Lupe Bolanos, Brendan Keough
Report | Print
Oct 05, 2021 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen. Congratulations on your new vehicle!

October 05, 2021

I bought my car from Gurnee Volkswagen. The staff was amazing. thank you for everything!! More

by Tara
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suha Oner, Jason Whitley, Jovonn Griffin, Kevin Ngorn, Brendan Keough
Report | Print
Oct 05, 2021 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts, Tara, about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

October 03, 2021

My vehicle wasn’t fix properly after pay $3869.14. I took it in because my EPC LIGHT keeps coming on, losing power and a knocking sound More

by topflite_101
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Matt Walden
Report | Print
Oct 20, 2021 -

Gurnee Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 01, 2021

Christian is a rising star. Great service. Rest of team friendly and helpful. Nice that you have inventory when others do not. More

by Jckendall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suha Oner, Cristian Vega, Brendan Keough
Report | Print
Oct 03, 2021 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Christian to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 30, 2021

Great costumer service,great communication and made online car buying process stress free, highly recommended More

by SERGIO612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Jovonn Griffin, Gustavo Molina, Javier Rivera
Report | Print
Sep 30, 2021 -

Gurnee Volkswagen responded

Thank you so much for your wonderful review, Sergio! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman's Gurnee Volkswagen!

September 28, 2021

Terrible communication by the service department. They also hit something with my car. They tried to get away without telling me they damaged the car. I would not recommend anyone going there More

by brandonschild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Report | Print
Oct 15, 2021 -

Gurnee Volkswagen responded

Brandon, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 27, 2021

I dropped off my Jetta for an oil change, and I asked to do a check up, for which they found a few problems that needed to be addressed, I let them go ahead and fixed them, but they did not have all the par More

by SALFICARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose R., Benito Arenas
Report | Print
Oct 14, 2021 -

Gurnee Volkswagen responded

Thank you for your review, Sal. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message, so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to us at your convenience, Sal. Thank you for your time. Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended No

September 24, 2021

Oil change and checkup no problems. In and out on time. Happy with the work that was done. More

by KEB0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose R., Benito Arenas
Report | Print
Sep 24, 2021 -

Gurnee Volkswagen responded

We appreciate your business and our team looks forward to serving you again soon!

September 23, 2021

Friendly, efficient, thorough. Chris & Matt in service department were incredibly helpful, especially Chris. I would definitely recommend your service department. More

by FAmSTERSOFMANDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 23, 2021 -

Gurnee Volkswagen responded

Thank you for choosing Bob Rohrman's Gurnee Volkswagen! We appreciate your feedback and five-star rating. We're glad to hear that both Chris and Matt were able to help, and we hope to see you again!

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