Gurnee Volkswagen

Lack of follow-up, mistakes made during paperwork for the sale of the vehicle, poor customer service. sale of the vehicle, poor customer service. More

In a day when service centers are customer friendly and waiting areas nice my experience with bob Rohrman’s was far below average. The check in was antiquated and the customer waiting area had a lot to be waiting areas nice my experience with bob Rohrman’s was far below average. The check in was antiquated and the customer waiting area had a lot to be desired. As one who likes to have his car serviced at a dealership I will not look at purchasing any future vehicles from them You feel like a number rather than a customer More

I can in looking for a car that I can best afford. The stuff was great and help out and I left with a car I wasn't expecting to get. stuff was great and help out and I left with a car I wasn't expecting to get. More

Just had my first service visit to Gurnee VW and I was very pleased with the support from Greg and the rest of the team. They kept me informed during the visit and followed up after as well. Thanks You!! very pleased with the support from Greg and the rest of the team. They kept me informed during the visit and followed up after as well. Thanks You!! More

I was told my car would be ready within an hour to hour and a half. I contacted service 3 and a half hours later to find out they haven’t even started looking. it took over 8 hours to complete my car. just and a half. I contacted service 3 and a half hours later to find out they haven’t even started looking. it took over 8 hours to complete my car. just to find out the reason I had to bring in my car was a fault of the dealership when I first bought it. More

Ron is the best. My husband and I really felt like he took the best care of us. He advocated, was willing to stay late to help, answered all our questions, and we even got to know him a little bit of his took the best care of us. He advocated, was willing to stay late to help, answered all our questions, and we even got to know him a little bit of his background. He’s a well-rounded, kind, and honest salesman. Hopefully we see him soon! Thanks Ron for your help -love the Volkswagen Arteon More

Service if my older VW TDI was great. They handled both regular maintenance and warranty needs quickly and properly. regular maintenance and warranty needs quickly and properly. More

Reminders welcome. Courteous staff. Prompt attention. Reasonable completion time. Clean waiting area. Car wash appreciated. Reasonable completion time. Clean waiting area. Car wash appreciated. More

The process was not as stressful with Cameron helping me out on any questions I had. out on any questions I had. More