Gurnee Volkswagen

A routine service which should be an hour or so took 2.5 hrs. I was told they were hand washing my car when I asked how much longer, and was told that was the delay. When I was brought to my car it had not hrs. I was told they were hand washing my car when I asked how much longer, and was told that was the delay. When I was brought to my car it had not been washed inside or out. More

The work was done, but I didn’t expect a 3 1/2 hour wait. More

Proactive, welcoming staff, willing to go the extra mile to help a customer and give a great deal. to help a customer and give a great deal. More

Great experience, highly recommend!! Friendly, professional staff. 10 stars! Junior, Gus and Finance manager were fantastic. No complaints here! Received follow up call from Lou to make sure I was professional staff. 10 stars! Junior, Gus and Finance manager were fantastic. No complaints here! Received follow up call from Lou to make sure I was completely satisfied. Which I am! More

Service center staff were nice. But more concerned about collecting a $149 fee for something that should be covered under my CPO warranty. collecting a $149 fee for something that should be covered under my CPO warranty. More

The service and attention I received was unparalleled. When Volkswagen Wagen did not cover the work under warranty, the team at the dealership worked with me to ensure the work would be done under warran When Volkswagen Wagen did not cover the work under warranty, the team at the dealership worked with me to ensure the work would be done under warranty. I am extremely grateful and will be taking my business here in the future. More

No loaners never call back when they say they will. had my car in for service and 2 weeks later it had the same problem. Still waiting to get it fixed this is the only vehicle in have and have to get to wo my car in for service and 2 weeks later it had the same problem. Still waiting to get it fixed this is the only vehicle in have and have to get to work. Thank god its only the remote start. I paid way to much to have problems with 3000 miles on it More

Horrible service! Delays and excuses Is all they offer. It’s not the first time I’ve experienced this type of service at the Gurnee location. It’s not the first time I’ve experienced this type of service at the Gurnee location. More

Excellent service and great customer service. They accommodated me without the appointment. Thanks for the service accommodated me without the appointment. Thanks for the service More

Domenico never call me back regarding to my problem call him 3 time never call back I guess you don’t want to do business with me him 3 time never call back I guess you don’t want to do business with me More