Gurnee Volkswagen

Terrible experience buying a used vehicle. I understand that with all that is going on right now there is going to be delays but service department takes forever to get things done. Had to wait one week fo that with all that is going on right now there is going to be delays but service department takes forever to get things done. Had to wait one week for a engine diagnosis. Once I purchased a used car. After inspection of that vehicle they need to replace the shocks and again it took a little over another week to get that done. For some reason when I went to pick up the car to take home, it broke down at the dealership and I had to wait another three weeks to get some module replaced. Yeah so I went a whole month without a vehicle but It's cool though cause they put as gas as they could in my vehicle which half a tank More

Dealership has competitive pricing and is very reasonable when it comes to trade in value when it comes to trade in value More

Amanda was great and listened very attentively to my issues. Problem wasn't solved, but I believe they tried their best. Would have preferred that technician not leave his phone synced to my car, howe issues. Problem wasn't solved, but I believe they tried their best. Would have preferred that technician not leave his phone synced to my car, however. More

Great experience! Went in to look for a car for our 16 yo son. The sales guy (Cristian Vega) showed us every inch of the car we were interested in. He did such a good job we purchased that day. Everyone yo son. The sales guy (Cristian Vega) showed us every inch of the car we were interested in. He did such a good job we purchased that day. Everyone we interacted with was amazing. Left that day with an amazing car. More

Absolutely incompetent from parts to service. Too busy trying to sell you services you don't need rather then do what you asked them to do. trying to sell you services you don't need rather then do what you asked them to do. More

It took a few tries, but at last, they were able to fix the problem. Majority of the of employees were helpful the problem. Majority of the of employees were helpful More

They are very polite at the service desk, got us in very fast and would update us along the way. fast and would update us along the way. More

I got a good rate and the car I wanted. With minimal pain suffered win win suffered win win More

Worst experience I’ve ever had. Nothing but issues with them. Services promised that went undone. Sold me my car without an air filter and told me to buy my own part off Amazon and proceeded to give me wro them. Services promised that went undone. Sold me my car without an air filter and told me to buy my own part off Amazon and proceeded to give me wrong part number twice. Will never do business with them again. More

They were very helpful and understanding in finding the perfect car for my family and I. perfect car for my family and I. More