Gurnee Volkswagen

Greg was absolutely wonderful. Very communicative and clearly cared about the customer. Was direct and up front about the issues and resolution. He went above and beyond Very communicative and clearly cared about the customer. Was direct and up front about the issues and resolution. He went above and beyond More

They are greatly understaffed, no communication with me after I left numerous message regarding the Status of my car being completed over a 2 1/2 day period. I had to get a ride to the facility and physic after I left numerous message regarding the Status of my car being completed over a 2 1/2 day period. I had to get a ride to the facility and physically walk in to talk to someone! “Greg” was the only person that seemed to know what was going on and it was obvious that he was multi-tasking and trying to do several different jobs at once... He was clearly overwhelmed. And, was doing the best he could under the circumstances- He was very apologetic, professional and took time to find my paperwork and car and get me out the door as soon as he could.. Management has to be aware of these issues - Obviously, the customers are! More

The department director made promises he didn’t plan on keeping. He place my car on the lot for sale knowing there was component that needed to replace keeping. He place my car on the lot for sale knowing there was component that needed to replace More

Excellent service and not a long wait. Will recommend this dealership to a friend. Great job. Will recommend this dealership to a friend. Great job. More

I would like a free stage 2 APR upgrade covered by warranty lol great staff warranty lol great staff More

I was able to work out the cost of my oil change, however, I had scheduled an appointment for 12:20pm and my car was not ready until around 3:00pm. I did not anticipate that there would so long of a however, I had scheduled an appointment for 12:20pm and my car was not ready until around 3:00pm. I did not anticipate that there would so long of a wait and even though a courtesy text was sent out to me to address any questions I had for the duration of my service, no one responded to my question asking for an eta. I always get my oil changed at Rohrman dealerships because I trust that I am receiving quality service for my vehicle. The lack of communication with the most recent service was disappointing. When I finally picked my car up, it wasn’t even washed, which is not the biggest deal in the world, but if I’m going to wait 3 hours for a routine oil change, which is completely ridiculous, at least give the car a quick wash. More

Greg is the man. The GOAT. Wait time was longer than usual, but F it, Greg’s the man. The GOAT. Wait time was longer than usual, but F it, Greg’s the man. More

Salesman (Gustavo) was very nice and helpful. Finance officer used cars (didn't catch his name) was a total xxx and needs a class in customer service. Almost walked out without purchasing cause o Finance officer used cars (didn't catch his name) was a total xxx and needs a class in customer service. Almost walked out without purchasing cause of him. More

Everything is so easy. I stop the car inside of the workshop, They are always so polite and very professional the best, I never ever received any extra bill. I stop the car inside of the workshop, They are always so polite and very professional the best, I never ever received any extra bill. More