Gurnee Volkswagen

I was able to complete the lease process at Gurnee Volkswagen. It went pretty smoothly. The salesman was knowledgeable, professional & patient. I was treated well and look forward to this new leasing Volkswagen. It went pretty smoothly. The salesman was knowledgeable, professional & patient. I was treated well and look forward to this new leasing experience. More

I thought it was very disorganized and not very friendly. It took 2 hours for oil change and tire rotation with an appointment. It took 2 hours for oil change and tire rotation with an appointment. More

Receptionist cannot figure out if appointments can be schedule let alone have a full conversation. The original service advisor was good but the service advisor my ticket got transferred to let my waiter schedule let alone have a full conversation. The original service advisor was good but the service advisor my ticket got transferred to let my waiter oil change vehicle sit on the drive for at least 15 mins before touching the paperwork. Above all else my oil is low after having just gotten an oil change by the manufacturer specific dealership. Overall a complete waste of my time and any customer after me More

Never get called back. Service guy wouldn't tell me what was done. Said ill email it to you. That was 2 days ago and still no email. Was told alignment info would be on Service guy wouldn't tell me what was done. Said ill email it to you. That was 2 days ago and still no email. Was told alignment info would be on front seat of car. No report was in my car. If it wasnt warranty work i would never come back. More

Absolutely terrible experience for the 2nd time! ! STAY AWAY! And to top it off they will not return my calls! Zero integrity! Do yourself a favor and drive right past the entrance of Bob Rohrman!! ! STAY AWAY! And to top it off they will not return my calls! Zero integrity! Do yourself a favor and drive right past the entrance of Bob Rohrman!! More

I purchased a used car back in September 2021 and I'm still owed the "I Owe You" repairs 5 months later. Nothing but a run around. still owed the "I Owe You" repairs 5 months later. Nothing but a run around. More

I haven’t heard back from Ron regarding my tire warning light that remains on light that remains on More

All staff was very friendly. They listen careful and take care my car properly and perfectly They listen careful and take care my car properly and perfectly More

I will take my car in for service and can never a loaner car. So I have to pay for a rental. car. So I have to pay for a rental. More

I had to scheduled multiple appointments with them because the problem I originally had wasn’t fixed the first time. I will admit they were super helpful and wanted to make sure it got fixed for me. I because the problem I originally had wasn’t fixed the first time. I will admit they were super helpful and wanted to make sure it got fixed for me. It just stinks because the entire process took a month and I just wanted it fixed as soon as possible. They were able to change one of my worn down parts which was nice. When I finally picked my car up the last time the noise was gone, I was so happy they finally found the source. But then the next day it was back just like that. Idk what they did to make the noise stop but whatever happened it came back. And it drives me nuts. I know my car is under warranty but it’s the entire process of scheduling over and over again and having to wait two weeks just to get my car in. The people were really nice I’m just upset about the length in time and how it never got fixed the second time. More