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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

May 27, 2022

Very informative to my situation. Lots of problems that were addressed on my vehicle, however I did not feel the prices fit the total cost of my vehicle is actually worth. More

by STEVo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Whitley, Matt Walden, Gregg Domenico, Kris Tuchinskiy
Report | Print
May 30, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with Gregg, Matt, and our team. We're glad to hear we delivered such a great experience!

May 26, 2022

Cristian was every helpful. I got a great deal and a good van me and family are very happy More

by Christian Escobar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
Report | Print
May 30, 2022 -

Gurnee Volkswagen responded

Christian, Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Cristian, and it was a pleasure having you at the dealership. We appreciate your review!

May 25, 2022

Bill in service was amazing in getting my car fixed and back on the road! More

by Littleditka89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
May 26, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

May 25, 2022

The people at the dealership are all professional and knowledgeable. It made the purchase of my new car that much easier. More

by SMILEYROCK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall but I’m finance, Ron Monaco
Report | Print
May 26, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2022

New service manager, new writers. Will is back. Everyone cares. Everyone pitches in, from general manager on down More

by HARRYGOAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Tuchinskiy
Report | Print
May 26, 2022 -

Gurnee Volkswagen responded

Harry, thank you for choosing Bob Rohrman's Gurnee Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

May 24, 2022

Manager was awesome. .salesperson was amazing..really great experience. I will be going back in the future to purchase another vehicle. More

by NKBUSEMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daisey
Report | Print
May 24, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 24, 2022

Staffing is very caring about customer service to their customers. Excellent vehicle options to choose from. More

by GALFUENTEZ69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Report | Print
May 24, 2022 -

Gurnee Volkswagen responded

Thank you for sharing your experience with us! We truly appreciate your business and your kind feedback!

May 24, 2022

The manager, Bill helped me after getting the run around. I purchased a vehicle and on the day I picked it up the rear reflector light was broken. I waited 2 weeks for the part and to schedule an app More

by NO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Whitley, Gustavo Molina, Lupe Bolanos
Report | Print
May 27, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

May 23, 2022

Took care of service in estimated time. Had an issue with oil pan and resolved in a timely manner. Appreciate the technicians greatly!! Thank you! More

by BBBATTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
May 24, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman's Gurnee Volkswagen.

May 21, 2022

This place is the best! The level of professionalism was on point along with the sales staff! Best car buying experience I had in a long time. More

by niles130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
Report | Print
May 23, 2022 -

Gurnee Volkswagen responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

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