Gurnee Volkswagen

Everyone we worked with was very helpful. We were able to get all of our questions answered and they made it a smooth transition to trade in my car and buy a new one! Gustavo Molina was the s We were able to get all of our questions answered and they made it a smooth transition to trade in my car and buy a new one! Gustavo Molina was the sales rep working with us. Would definitely recommend buying your next vehicle here! More

Outstanding service! Very impressed with the service I received! Sales staff was on their A game! Very impressed with the service I received! Sales staff was on their A game! More

Pretty good. Noticed an improvement from previous visit’s. Promise we’re kept. Heading in the right direction. Noticed an improvement from previous visit’s. Promise we’re kept. Heading in the right direction. More

The new staff is very caring and it’s important for them to make me feel they’re doing there best to service me. to make me feel they’re doing there best to service me. More

A lot of new people, all pleasant and professional. A few really good personnel have returned A few really good personnel have returned More

I was Very happy with the service representative. Everyone at service were very helpful. I will be back for sure Everyone at service were very helpful. I will be back for sure More

From the start when my vehicle arrived to when I decided to pull my vehicle from this dealership this has been the worst experience regarding warranty work. Service advisor openly admits to my car sitting a to pull my vehicle from this dealership this has been the worst experience regarding warranty work. Service advisor openly admits to my car sitting a week never being looked at as they got confused with another vehicle(words from Greg an advisor), to misdiagnosing my vehicle and claiming to order parts but never doing so. To top it all off no one has ever kept me updated and was told by the Service manger Matt that if I don't want to wait for my car then I can come and pick it up. I have not seen my car in over a month due to the lack of initiative and now that I have Contacted Corp VW they are saying they cant figure out the issue with my vehicle and ready to put it back on the road till something fails. I have attempted to contact this dealership multiple times with no call backs or follow ups. STAY AWAY FROM HERE. FIND A DIFFERENT VW TO GO TO. Update 5/14/22 Service Manager and GM of This location no longer work here. After speaking with the new GM Jerry and his promise to call me back and work with me, I have been Ghosted. Cooperate VW told me there is nothing they can do. How sad is it a dealership gives you back a car that is worse then when you brought it in. also My Vehicle is still making noise I brought it in for on March 1st and when I went to get a 2nd option at another VW, This one one is Gurnee told me they damaged it. What a JOKE. I plan to trade this car in and never purchase a VW again. they do not honor their own warranty . fyi my 2019 atlas has less then 17k on it. More

Once supply chain related delays were resolved, the service was completed as needed. Took nearly a month to get parts, and no loaners were available. service was completed as needed. Took nearly a month to get parts, and no loaners were available. More

Purchased a vehicle and was asked to bring it in for dealer service after having it for a day so they could do initial body work. 3 weeks later no car and no loaner. My daughter has lost her job and it dealer service after having it for a day so they could do initial body work. 3 weeks later no car and no loaner. My daughter has lost her job and it is too late to cancel the deal and get my trade back. More

Very straightforward handling of the deal - I had a specific vehicle in mind, was able to agree price beforehand, and took delivery with no issues. The final financing stage took longer than needed du specific vehicle in mind, was able to agree price beforehand, and took delivery with no issues. The final financing stage took longer than needed due to short staffing but was otherwise straightforward More