Gurnee Volkswagen

Mike was great and got me back on the road in no time. Thanks! Great job. Thanks! Great job. More

Unorganized. Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly. Poor communication and unhelpful with issue concerning brand new Atlas. Felt that I was not helped properly. More

The service agent was friendly and helpful, I was ready to go within an hour. to go within an hour. More

Longer than usual wait time for routine service. No documentation of maintenance checks performed as in the past. Quality of service and staff was good. No documentation of maintenance checks performed as in the past. Quality of service and staff was good. More

served me very well. but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui. but I believe that the voice will be completed. Thank you very much Gurnee Volkswagen, Sandi negrui. More

Waited 3 hours for an oil change when I was supposed to have an appt. Tried to charge me $215 for said oil change when I was told it would be $89 over the phone. After some hassle they got the price down. have an appt. Tried to charge me $215 for said oil change when I was told it would be $89 over the phone. After some hassle they got the price down. Upon getting in my car they left garbage on my driver seat, and THREE oil stains in my car. One from whoever closed my visor, one from whoever put the new sticker in my window and one all over the inside of the driver side door. The milage on when to return is also wrong. I have 50k miles on my car and it says come back at 10.5k for an oil change. Overall, very dissatisfied and now I need to figure out how to get oil stains out of the interior of my car. Very unhappy. More

Employees were friendly but dealership was construction so no waiting room or air conditioning was available in the summer. Also, car wash that I waited on didn’t even get car very clean. so no waiting room or air conditioning was available in the summer. Also, car wash that I waited on didn’t even get car very clean. More

The experience was very fast! They took good care of us and gave us the best deal they could. The saleswoman and manager were not pushy and thought of us first! They took good care of us and gave us the best deal they could. The saleswoman and manager were not pushy and thought of us first! More

The salesman was very helpful and informed me of a lot of different features that was included with my truck. different features that was included with my truck. More

I think they were professional and you could tell they value their customers. I was very satisfied. value their customers. I was very satisfied. More