Gurnee Volkswagen

Will never take my car there again. They are untrustworthy and can not be trusted. They are only concerned with charging the people who bring their vehicle in. They are untrustworthy and can not be trusted. They are only concerned with charging the people who bring their vehicle in. More

This dealership lost my trust. They tried to overcharge me $1,000 on my last visit for service for work never done and parts not used. This is the fourth survey I have compleated They tried to overcharge me $1,000 on my last visit for service for work never done and parts not used. This is the fourth survey I have compleated and never got a response. Maybe I will get a fifth survey. More

Good service and fast thanks for your service since you arrived the atencion is favorable thanks again arrived the atencion is favorable thanks again More

They were good for finding me car good car to take home so thank you for your work. so thank you for your work. More

The salesperson was very courteous and professional and if he had any questions made sure to get clarification. Management and Finance Dept made it a point to get to know us as customers and work with us d if he had any questions made sure to get clarification. Management and Finance Dept made it a point to get to know us as customers and work with us during the sale. All individuals were thorough and follow up was well handled by sales. More

Good response and service. Prompt with the service. Was happy with the outcome of the service. Prompt with the service. Was happy with the outcome of the service. More

Bill Sumner in the Gurnee VW Service Department is professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any busi professional and as prompt as he can be. As a long time customer I’ve noticed over the years that the turnover rate has excelled higher than any business I’ve worked with, with the exception of the sales and parts department. I hope Bill stays, he clearly knows what he’s doing. More

Bad experience, I bring my VW in for oil change and it took your team almost 2 1/2 hrs just to do oil change. I will never coming back to your place again and I will tell all my friends not to bring their took your team almost 2 1/2 hrs just to do oil change. I will never coming back to your place again and I will tell all my friends not to bring their car to you guys. More

Wish i didn't buy my car from you. Was going to upgrade to a R or 20th but probably not now Was going to upgrade to a R or 20th but probably not now More

Extremely poor service. It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn' It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn't have to get wet. After 5 minutes of waiting, I had to get out in the rain. On top of that, it took 2 hours and 15 minutes for them to do my inspection and they couldn't even reset my inspection notice in the vehicle. They said only 2 people who worked there could do it and they were both off work that day. Talk about inconvenience. They shouldn't have even scheduled me to come in unless 1 of those 2 workers were in. Also, I needed to use the bathroom multiple times and the women's bathroom only had 1 out of 7 lights working. I had to pee in the dark. What a joke. More