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Gurnee Volkswagen

Gurnee, IL

3.9
1,177 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,177 Reviews of Gurnee Volkswagen

November 18, 2022

It was easy to make an appointment, easy check in, friendly cashier, service was fast More

by jennifer.guadarrama18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name, Matt? Mark?
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Nov 19, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 18, 2022

It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More

by cruc_acodcs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 22, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 15, 2022

Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with More

by JOEYSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
Report | Print
Nov 15, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2022

Stop over charging people and coding it as labor. Libertyville and crystalk lake VW saved me $390 by doing the same service there. More

by momentie0789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name, but he sat in center cubical
Report | Print
Nov 18, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 13, 2022

The people that I have delt with have been very pleasant and helpful to the problem I'm having with my vehicle. Keep up the good work. More

by ENGLISHPOOKET
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Summer
Report | Print
Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2022

Salesman and staff were very good and knowledgeable. Showroom was clean and tidy. Very tidy More

by TYLERSTEIN826
Recommend Dealer
Yes
Employees Worked With
Tyler Stein
Report | Print
Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2022

The people are nice. The service needs work.we had to go back several times to have the same problem fixed. More

by TINA443221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Bill Summer, Amanda Raatz
Report | Print
Nov 13, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 11, 2022

My interaction with the man who met me and took information regarding the issues was not good. In the past the service associates have been pleasant, accommodating and helpful. This guy I got a to More

by KSPERLING21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Report | Print
Nov 16, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 11, 2022

I got my car back on Monday. It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked More

by zakiyahrobinson35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Raatz
Report | Print
Nov 16, 2022 -

Gurnee Volkswagen responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 10, 2022

the process was started in reverse order. even though our credit was good, we were concerned about a car and credit More

by KIMLIBASCI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Report | Print
Nov 11, 2022 -

Gurnee Volkswagen responded

Here at Gurnee Volkswagen, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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