Gurnee Volkswagen

Sandi is an amazing sales rep. He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pi He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pick up my kiddo! More

There was very minimum communication when it came to being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. More

Typical car dealership trying to add on well over $2K in upcharges , not allowing us into a fully lighted area to properly inspect the car. upcharges , not allowing us into a fully lighted area to properly inspect the car. More

Great service and excellent customer service! Easy in and out, car was even washed.. Thank you so much! Easy in and out, car was even washed.. Thank you so much! More

Excellent service staff. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. More

Service was done pretty fast and very good. I like this place after very much remodeling. I like this place after very much remodeling. More

Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. Definitely feel like they sold me a lemon! Ended up having to buy a new battery because the battery that came with the car was completely corroded to the point where it could not be jumped! I definitely was taken advantage of being a female customer and I will look into it. Worst place ever! More

Hiedi was very friendly as well as the rest of the staff there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car. I will definitely be referring people who are looking to buy a car to go here. More

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He said whe. It did comebackin More