Gurnee Volkswagen

Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

I came in at 9:45 and was done with my maintenance at 3:30. So I spent all business day at the this dealership 3:30. So I spent all business day at the this dealership More

My service advisor today was obviously sick, coughing inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune syste inside my car and while standing close to me, and was not wearing a mask. As someone who (a) is wearing a mask and (b) has a compromised immune system, this was very much not appreciated. More

Easy scheduling, no hard sell on repairs, easy checking out. Clean waiting room. Would recommend to a friend out. Clean waiting room. Would recommend to a friend More

I was greeted when I arrived. Checked in and walked to the waiting area. Where there was coffee and donuts. Checked in and walked to the waiting area. Where there was coffee and donuts. More

Wasn’t overly impressed with my experience. I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even t I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even though I didn’t hear grinding my whole hour drive in. They said one bleeder wasn’t touched off completely and I had gotten grease all over my pads and ruined my rotors. They then offered to still bleed the brakes for me but at $650 rate because of it being a Touareg with Brembos. I declined the bleed. I took the care home and took it apart, there was no grease on anything. I took it to a different VW dealer and got the brakes bled for $120 plus tax. Not sure what they were trying to do with the $650 but they aren’t getting it from me. More

My car buying experience was easy and hassle free, I am pleased with my purchase pleased with my purchase More

The dealership was very clean and well maintained. The staff was friendly and pleasant to deal with. The staff was friendly and pleasant to deal with. More

Providing great customer service and took care of all my issues in a timely manner. issues in a timely manner. More

Fair practice but needs better lenders to help financing your cars Otherwise good customer service. your cars Otherwise good customer service. More