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Gurnee Volkswagen

Gurnee, IL

3.9
1,177 Reviews

6301 W Grand Ave

Gurnee, IL

60031

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1,177 Reviews of Gurnee Volkswagen

December 16, 2022

Staff were professional. They did not force purchase. There were not aggressive. The process was thorough and timely. They also delivered vehicle to my home. They were honest More

by anniepillow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Hosmer Alfredo Gonzales Heidi Samos
Dec 16, 2022 -

anniepillow responded

Thanks so much! Happy Holidays!

December 16, 2022

Great buying experience with my first EV with Gurnee VW. Highly recommended to anyone looking for professional service. More

by Steveuhm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
Dec 16, 2022 -

Gurnee Volkswagen responded

It's great to hear that you had such a positive experience, Steve. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 15, 2022

Great service and attention to costumer, work done in time and shuttle service to my Dr. Appointment and back while servicing my car. Thank you. More

by LEONEL66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Dec 16, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 12, 2022

Would never recommend. I bought a car from here a couple weeks ago that had a check engine light on. I was told it was an evap sensor and that the part was on order so th More

by Jkolner825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nebi Denic, Sandi Negrau
Dec 15, 2022 -

Gurnee Volkswagen responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 11, 2022

Took my care in for a repair, and was told stablizing bar was broken. It was covered under warranty. They fix it, and then the stabiling bar on the other side broke a week later. Took it back, and they said More

by ryansantosleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Raatz
Dec 15, 2022 -

Gurnee Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Dec 15, 2022 -

ryansantosleslie responded

In all fairness, after my post the Service Department had the tech ride with me to feel the problem. They assured me that it was nothing structural with the car. While there is clearly something wrong with the car, the fact that the manager got involved and seemed sincere makes a difference. I will more than likely not have my cars serviced here anymore, but I wanted to respond and let customers know that eventually they tried to solve the problem or at least demonstrated concern. Lastly, I've serviced two different vehicles with them and never had an issue until now. Just unfortunate that the one time that I have, it costs me a lot of money with no solution.

December 10, 2022

There r other dealerships closer to me but prefer this one primarily for the service and treatment by staff. More

by BHENSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana in service!
Dec 12, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

December 09, 2022

Excellent customer service with attention to details. We we’re immediately greeted at the door and taken cared of. The sales process was easy and our sales representative, Tyler Stein, worked diligently t More

by SV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Stein sales Department , Nebi Denic
Dec 12, 2022 -

Gurnee Volkswagen responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 09, 2022

Gurnee Volkswagon was awesome. Our salesman, Chris Hayman, was knowledgeable, patient and attentive throughout the entire process. This is our first VW purchase and we are loving i More

by Donnyt21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hayman
Dec 12, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Gurnee Volkswagen, Donny. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 09, 2022

They completed the work as promised with no delays. The shuttle to and from my house, rather than having to sit for extended time in customer waiting area, was most appreciated. More

by CT850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McConville
Dec 12, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

December 09, 2022

Everyone was great from the sales team, to the Gm to the finance people. I would recommend them to all my friends and family l! More

by Ben_vincent68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 12, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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