Gurnee Volkswagen

Excellent service. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. More

Buying my truck from u was a horrible experience. Then Had tires put on it you left Lube all over the tires all over the rims we had to go and get cleaned after we picked it up after showed Mike. He Then Had tires put on it you left Lube all over the tires all over the rims we had to go and get cleaned after we picked it up after showed Mike. He said yeah no big deal it just lube. You would think after spending a $1000 on tires that you would wash the rims off and the tires so they looked decent.. I'm NOT Impressed with your sloppiness. ROSE More

It was my first time buying a car and the staff was patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the c patient with my family and I. The only things I did not like was a new paint job warranty added on that I did not ask for. The seller said that the car went through the dealer place’s inspections and should be fine but when I had the car checked by a car repair shop they told me I needed about $2,000 in future repairs. It’s still in my budget but I wish I knew beforehand. Otherwise I’m very happy I bought my first car here! More

Chris was awesome. He looked and worked for 5 hours to get the deal done. He looked and worked for 5 hours to get the deal done. More

Excelente staff, very nice personal I like the attention and they explain very well thanks and they explain very well thanks More

I had a great experience at gurnee volkswagen. Thank you for the thorough and detailed work. Thank you for the thorough and detailed work. More

They are not polite, cheat, lie, disregard the customer, add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these s add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these suggestions) they added $ 980.00 on one and $ 475.00 on the other. It was said that the bill will not be in and when I got home they gave me $ 475.00 without my consent and they didn't give me the car history, when I showed it I had to sign it, but I didn't see all the cards. I was told that I would get a complete set as it was printed. I did not get . All the time I felt the mocking looks and laughter of 3 men where the manager was sitting. My personal data was transferred to LoJack from which I received the notification. So far, no one has explained to me what I was credited with, what it is, what are my consequences. I don't have a car history. I made a mistake that I went there, and with so much of my experience with car dealers, I did not meet so lamely treated. Edward More

Service was great. But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when ca But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when calling service no one either answers or calls you back More

I wish the person checking me in and those who contact me during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowin during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowing the answer. More

Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More