Gurnee Volkswagen

After purchasing a vehicle Friday for my husband I too decided to get a new vehicle. I purchased the CC what a beautiful car. And the two men that helped me out Jim & Sassan are the best they made my expe decided to get a new vehicle. I purchased the CC what a beautiful car. And the two men that helped me out Jim & Sassan are the best they made my experience that much better and my decision that much greater. Jim was such a great salesman kind and patient and Sassan is very smart and very helpful he made worked his magic and i was able to afford the car i wanted. for years i was a carmax customer but after my experience Friday & Saturday and two cars later I am no longer a carmax girl I will only go to Volkswagon in Gurnee as long as those two gentleman Jim & Sassan are there. More

I just purchased a new CC. I worked with Sassan and he was great to work with. The whole process was smooth and quick. He answered all my questions I had about the car and was very knowledgeable about t was great to work with. The whole process was smooth and quick. He answered all my questions I had about the car and was very knowledgeable about the product. I love my new car! I would recommend Sassan and Gurnee VW to anyone looking for a great deal on a VW. :) More

I came in to find a used car in my budget and left leasing a car. Each and every employee that I came across treated me with genuine kindness and respect. I never once felt pressured to buy anything I leasing a car. Each and every employee that I came across treated me with genuine kindness and respect. I never once felt pressured to buy anything I was not comfortable with. They spent as much time as I needed answering questions and offering me the best options for what I wanted-even if it didn't mean the better sale for them. After being offered more options than I knew I even had, I picked one that was best for me, and leasing will bring me the benefit of having my car serviced there for the next three years. I am not easily impressed by customer service, being in the industry myself, but this is a well trained and knowledgeable team of people who are genuinely looking to help their customers. More

This was my most pleasant auto purchase ever. Everyone was professional, friendly and very helpful from start to finish. I will definitely recommend to family and friends. was professional, friendly and very helpful from start to finish. I will definitely recommend to family and friends. More

We found this dealer via the internet and decided to drive a long distance to look at the vehicle we found. The vehicle was exactly as advertised, no problems to report. The dealer was very pleasamt an drive a long distance to look at the vehicle we found. The vehicle was exactly as advertised, no problems to report. The dealer was very pleasamt and was able to find us a real low interest rate for a loan. We are pleased with our purchasing experience. More

I purchased a used 2003 Honda Accord from Justin Palermo and was extremely pleased with the entire experience. I purchased this used car completely over the phone with Justin as I live over 6 hours away fr and was extremely pleased with the entire experience. I purchased this used car completely over the phone with Justin as I live over 6 hours away from Gurnee VW. Justin was outstanding in being responsive to my phone calls and emails with questions. I had a friend go to look at the vehicle and Justin arranged for the car to be delivered to our home in less than a week after purchase. I highly recommend dealing with Justin at Gurnee VW. Jeff P More

I have been having my VW vehicles services at Gurnee VW for nearly 10 years. I have had my vehicle serviced by other VW dealerships but I have found that Gurnee is best for myself and my vehicle. for nearly 10 years. I have had my vehicle serviced by other VW dealerships but I have found that Gurnee is best for myself and my vehicle. More

Had good inventory, Great customer support, good deal for the trade-in and a Great price on the car. Easy finance very friendly. I would recommend for new or used. Great experience ... the trade-in and a Great price on the car. Easy finance very friendly. I would recommend for new or used. Great experience ... More

It is such a good dealership! I highly recommend it. All the people here are really nice and informative. The service is also very good. Definitely a 5-star dealer. the people here are really nice and informative. The service is also very good. Definitely a 5-star dealer. More

DO NOT GET YOUR CAR FIXED HERE. Unless you enjoy having your wallet vacuumed dry. I went in for an air conditioner problem. They quoted me $1200, so thinking that sounded high (and I turned out to be your wallet vacuumed dry. I went in for an air conditioner problem. They quoted me $1200, so thinking that sounded high (and I turned out to be right -- read on), I declined. But when I went to pick up the car, they said there was a $195 'diagnostic charge' just to look at the vehicle. Just to look at it! This was the first I had heard of any such charge. Then, they said they wouldn't release the car until I paid it. And I've bought my car there many times. Nice way to treat a steady customer. The service associate lied and said he told me and my wife about the charge. When I said he didn't tell me any such thing, he said 'I left a message on your home machine' (even though I left them my cel number.) There was no such message. His manager lied when he said he would call me back about the charge. And the receptionist lied when she said she would have the manager call me back about the charge. It's been two months since I disputed the charge (which I had to pay to get the car) and haven't heard back from anyone. So, I had to write this review. I took the car to an independent mechanic (ID Autoservice in North Chicago, highly recommend them). And he fixed it for $600. Half what Gurnee VW quoted. Honesty and integrity. What a contrast to Gurnee VW. Buyer beware. More