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Gurnee Volkswagen
Gurnee, IL
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,177 Reviews of Gurnee Volkswagen
March 23, 2014
Do not buy or get anything from Gurnee Volkswagen without getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty store because Chris (manager from few years ago) said they coverage is the same. Today I found out they will only cover 2 years of road side damage versus 3 years from the manufacture and other specialty tire shop. Dragon who is their service has been working here for only few years and he told me that none of the current staff has been working at Gurnee for 3 years. I usually get my service done in Autobarn VW due to Gurnee was closer but from now on I will be going back to my trustful haggle free location. More
by loki234
March 03, 2014
Major issue - True pricing not presented until closing on vehicle. Offered $2000 for trade in site unseen, stopped me at the door (on my way out) offered $500, said no, I wanted $2000. Asked am I a buyer at vehicle. Offered $2000 for trade in site unseen, stopped me at the door (on my way out) offered $500, said no, I wanted $2000. Asked am I a buyer at $2000, response from me "Yes". Came back the next day with $1500 offer from Tom (sales manager) and stated the $2000 was a what if I could, in my opinion this a play on words and dishonest. I was honest with them on the condition of my vehicle, I disclosed both accidents and transmission failure. I know the major accident didn't show-up on CarFax (and it didn't based on the report they pulled) but I still disclosed it. Vehicle was a 2013 previously titled by the dealer, only 34 miles on vehicle. It wasn't explained to me until the day of purchase that the title took place in Oct 2012, resulting in loss of 1/2 the service and dumper to bumper warranty (non-extended warranty). Offered 1.9% financing, at close the document had 2.9%, according to the close manager 1.9% was not communicated and is not the rate for a certified vehicle. After correcting the finance rate, an additional $1995 was added to the vehicle cost. I asked the finance manager why and he told be I had to pay for the vehicle as a certified Volkswagen to get the 1.9% financing. This was the first time I heard 1.9% financing required an additional $1995 (certification cost). Cost for certification was reduced to $1300. Like the vehicle......not the dealership tactics. Just be up front on all costs, didn't do anything to help the reputation of car dealers. More
by emulloy
February 24, 2014
Amanda is a great new addition to your dealership. She has great customer skills and was wonderful in aiding us with purchase of our new vehicle. She was very caring with my family. She knows her cars v has great customer skills and was wonderful in aiding us with purchase of our new vehicle. She was very caring with my family. She knows her cars very well and is a wonderful sales person, thanks Amanda!!!!! More
by myriamp
Employees Worked With
Amanda Kienast
February 18, 2014
Andrew and Derek were fantastic to work with. They made the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone l the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone looking to purchase or lease a Volkswagen. More
by gibb2544
February 17, 2014
Great People to work with starting with Derek continuing onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank you! Very quick to check you out of the dealership, had a couple things to do after the deal was finalize and they did there upmost best to get me out of there fast which I greatly appreciate. Would highly recommend to anyone who is looking to buy new or used. More
by Edgar4748
February 15, 2014
Excellent & smooth buying experience. I appreciate having my needs met by all staff I encountered. Would highly recommend Mike (the sales dude) to anyone interested in buying vW because he was very p having my needs met by all staff I encountered. Would highly recommend Mike (the sales dude) to anyone interested in buying vW because he was very personable, down to earth, empathetic & not super pushy. He picked up on hints i dropped about not being too pushy, giving me time to sort thru issues with previous stolen car, & momentarily sit back & let me come to purchase from him when I was ready. His attentiveness ended up selling me this car, not to mention gaining a loyal return customer (& I seem to be running through cars rather quick these days, so I'll be back sooner rather than later). thanks again to everyone & stay fresh sorry it took me suuuuuuuuper long time to finish this xxxx survey, but giddy-up I finally did it More
by MandieLove
Employees Worked With
Mike
February 15, 2014
Awesome first time car buying ! Amanda knew her cars and helped me with choosing one that would fit my needs and budget! Thank you so much for this awesome experience. helped me with choosing one that would fit my needs and budget! Thank you so much for this awesome experience. More
by Cguz1982
Employees Worked With
Amanda kienast
